National Field Ops Training Director

NRG Energy; Utah; On-site; USD 120,000 - 180,000; Full time

Job summary

NRG Energy seeks a Senior Manager, Field Training to lead nationwide training strategy for a large field force, including onboarding, safety, upselling, and leadership development. The role partners with Field Operations, Product, Safety, and Governance to design scalable, practical learning solutions for equipment installation and service environments.

The ideal candidate has deep experience in operational training leadership, strong stakeholder skills, and a data-driven mindset to improve

Qualifications

• 8+ years of experience in training, learning and development, field enablement, or operational training leadership.
• 3+ years of people leadership experience managing teams and developing leaders.
• Bachelor’s degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience.
• Familiarity with LMS platforms, mobile learning, and modern enablement tools.
• Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment.
• Direct experience in field operations environments that include equipment installation.
• Strong stakeholder management, facilitation, and cross-functional partnership skills.
• Data-driven mindset with experience using metrics to improve training outcomes and operational performance.

Responsibilities

• Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals
• Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness
• Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce
• Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions
• Use field performance data, learning feedback, and business results to continuously improve training effectiveness
• Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement
• Set clear goals, performance expectations, and development plans to build a high-performing training organization
• Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership
• Foster a culture of accountability, continuous improvement, and practical problem solving
• Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance
• Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards
• Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution
• Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments
• Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders
• Standardize national training programs while allowing for regional execution needs where appropriate
• Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue
• Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale
• Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes
• Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets
• Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams

Skills

Leadership

Stakeholder management

Instructional design

Data analytics

Communication

Field operations

Change management

Training strategy

Education

Bachelor's degree in Learning & Development

Tools

LMS platforms

Job description

NRG Energy seeks a Senior Manager, Field Training to lead nationwide training strategy for a large field force, including onboarding, safety, upselling, and leadership development. The role partners with Field Operations, Product, Safety, and Governance to design scalable, practical learning solutions for equipment installation and service environments.

The ideal candidate has deep experience in operational training leadership, strong stakeholder skills, and a data-driven mindset to improve