National Field Ops Leader: Scale Field Service

TP Mechanical, LLC.; Grand Prairie (TX); Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) with company match

Health Savings Account (HSA)

Wellness programs

Employee Assistance Program

Paid Time Off

Job summary

TriplePoint is seeking a Director of National Field Operations to lead and standardize field service across multiple operating companies. You will drive technician productivity, scheduling, safety, and customer satisfaction while building scalable playbooks and KPIs.

This executive role focuses on improving profitability through disciplined labor, cost control, and data-driven decision making. The role requires extensive experience in commercial mechanical or technical field services, strong

Qualifications

• 10+ years of progressive experience in commercial mechanical services, HVAC, plumbing, refrigeration, electrical, building systems, or related technical field service.

Responsibilities

• Provide operational leadership across field service organizations, including technician execution, workforce planning, service supervision, dispatch, and service delivery.
• Partner with operating company and field leaders to improve work order management, scheduling, documentation, labor utilization, parts coordination, and service quality.
• Establish clear expectations around technician productivity, first-time fix rates, response times, work order completion, safety, and customer satisfaction.
• Create greater consistency in field workflows, communication, technician expectations, and service management practices across the portfolio.
• Identify performance gaps, uncover root causes, and lead corrective actions and continuous improvement efforts.
• Partner with Finance and operating leaders to improve labor recovery, service margins, job-costing discipline, workforce productivity, and operational visibility.
• Establish and monitor meaningful field operations KPIs, including technician utilization and productivity, labor efficiency, callback rates, maintenance completion, work order aging, response times, safety, and customer satisfaction.
• Develop service scorecards and operating review processes that help leaders understand performance and take action.
• Use operational and financial data to identify trends, diagnose challenges, and uncover opportunities to improve service delivery and profitability.
• Partner with Sales and Account Management to strengthen maintenance agreement execution and renewals while helping field teams identify repair, replacement, and upgrade opportunities.
• Develop field service playbooks, SOPs, and best practices that can scale across multiple operating companies.
• Standardize critical service processes while preserving appropriate local accountability and customer relationships.
• Improve dispatch, scheduling, work order lifecycle management, technician utilization, service documentation, and field-to-office communication.
• Lead change initiatives involving operational improvement, technology adoption, process standardization, and organizational alignment.
• Partner with Business Operations and other functional leaders to develop scalable solutions that improve performance across the organization.
• Strengthen the capabilities of service managers, supervisors, and frontline leaders through coaching, training, performance management, and succession planning.
• Establish consistent expectations and practical tools for frontline leadership and technician performance.
• Partner with operating companies and functional leaders to advance technical training, technician development, career progression, and workforce capability.
• Support workforce planning strategies that address technician capacity, skill requirements, productivity, and future growth.
• Champion a culture centered on safety, accountability, customer service, operational discipline, and continuous improvement.

Skills

Leadership experience

Operational leadership

Field service management

KPI governance

Data interpretation

Tools

Field service management platforms

ERP systems

Job description

TriplePoint is seeking a Director of National Field Operations to lead and standardize field service across multiple operating companies. You will drive technician productivity, scheduling, safety, and customer satisfaction while building scalable playbooks and KPIs.

This executive role focuses on improving profitability through disciplined labor, cost control, and data-driven decision making. The role requires extensive experience in commercial mechanical or technical field services, strong