National Director, Utility Field Services (Remote)

Shermco; Idaho; Remote; USD 215,000 - 235,000; Full time

Job summary

Shermco is seeking a Director of Utility Field Services to lead nationwide Protection & Controls operations, driving safety, quality, productivity, and customer service across branches in the United States and Canada. The role reports to the VP of P&C, manages General Managers and Area Managers, and requires travel about half the time; remote work is possible but must live near a major airport.

You will own budgeting, forecasting, workforce development, and expand testing and commissioning

Qualifications

• 15+ years of progressive field services experience, ideally in electrical services, utility services, field operations, construction, testing, commissioning, or a related technical services environment.
• 5+ years of experience in a multi-location operations leadership role.
• Experience leading managers who have direct reports and demonstrated ability to coach, mentor, and develop operating leaders.
• Demonstrated P&L responsibility for an electrical or technical services business of approximately $40 million or greater.
• Strong safety leadership and understanding of applicable electrical, field-service, and employment requirements.

Responsibilities

• Lead day-to-day P&C operations across multiple branches and service locations in the United States and Canada.
• Translate the Vice President’s strategy, budget, and operating priorities into clear plans, accountabilities, and execution rhythms for branch and operations leaders.
• Provide direct leadership to General Managers and Area Managers, including hiring, onboarding, coaching, development, succession planning, and performance management.
• Own operating execution for safety, quality, labor utilization, productivity, project delivery, customer service, and financial performance.
• Monitor and act on key performance indicators, including labor hours, revenue, gross margin, utilization, backlog, forecast accuracy, and project performance.
• Lead the operating forecast and develop the annual budget, workforce, equipment, and capacity planning.
• Ensure appropriate staffing and resource deployment across locations, balancing customer commitments, technician capability, travel, backlog, and profitability.
• Drive compliance with Shermco safe work practices, field-audit expectations, near-miss reporting, corrective actions, and applicable regulatory requirements.
• Promote consistent work methods, technical quality, documentation, and accountability across P&C operations.
• Partner with technical leaders to maintain the qualified workforce, equipment, processes, and technical capability required for relay testing, protection and controls, commissioning, and related substation work.
• Support technician qualification, evaluator signoff, training, career progression, and leadership development programs.
• Maintain effective customer relationships, participate in account planning and major proposals, and resolve operational or service issues promptly.
• Coordinate with Business Development, Engineering, Safety, Finance, Human Resources, Fleet, Procurement, and other Shermco operating groups to align resources and execution.
• Identify and implement process, reporting, and technology improvements that increase visibility, scalability, productivity, and control.
• Support expansion into adjacent services and emerging markets, including apparatus testing and battery energy storage system testing and commissioning.
• Perform other duties as assigned.

Skills

Leadership

P&L ownership

Safety leadership

Operations management

Multi-location oversight

Budget management

Relay protection

Customer relations

Travel flexibility

Education

Bachelor’s degree in business, engineering, construction management

Job description

Shermco is seeking a Director of Utility Field Services to lead nationwide Protection & Controls operations, driving safety, quality, productivity, and customer service across branches in the United States and Canada. The role reports to the VP of P&C, manages General Managers and Area Managers, and requires travel about half the time; remote work is possible but must live near a major airport.

You will own budgeting, forecasting, workforce development, and expand testing and commissioning