National Cyber Claim Advocacy and Operations Consultant

Marsh & McLennan Companies; Wilmington (DE); Remote; USD 120,000 - 177,000; Full time

Job summary

An established industry player in insurance and risk management is seeking a skilled professional to enhance their cyber claims framework. This role offers an exciting opportunity to analyze data, collaborate with carriers, and support clients through complex claims. With a focus on performance-based incentives and generous time off, this position promotes a healthy work-life balance, including remote work flexibility. Join a company that values professional development and offers a dynamic environment where your contributions can make a significant impact.

Benefits

Generous time off

Remote work flexibility

Professional development opportunities

Tuition reimbursement

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• Substantial claims experience with strong knowledge of insurance carrier claims services.
• Strong technical knowledge of cyber lines of coverage and information technology systems.

Responsibilities

• Collect, analyze, and interpret data to support operational decision-making.
• Act as a liaison and advocate for clients throughout the claims process.

Skills

Analytical Skills

Negotiation Skills

Influencing Skills

Claims Management

Technical Knowledge of Cyber Lines

Education

Bachelor’s Degree in a Related Field

Law Degree (J.D.)

Job description

Employer Industry: Insurance and Risk Management

Why consider this job opportunity:
- Salary up to $176,900
- Opportunity for performance-based incentives
- Generous time off, including personal and volunteering days
- Remote work flexibility
- Professional development opportunities, including tuition reimbursement
- Charitable contribution match programs and stock purchase opportunities

What to Expect (Job Responsibilities):
- Collect, analyze, and interpret data to support operational decision-making and improve efficiencies within the cyber claims framework
- Collaborate with carriers to enhance the claim process, leveraging technology and providing feedback for improvement
- Develop systems for collecting, analyzing, and reporting on claims data
- Facilitate communication among teams and stakeholders to ensure alignment on claim strategies and operational goals
- Act as a liaison and advocate for clients throughout the claims process, providing guidance on complex cyber claim issues

What is Required (Qualifications):
- Substantial claims experience with strong knowledge of insurance carrier claims services
- Bachelor’s degree in a related field required; law degree preferred (J.D., AIC, ARM, CIC, or CRM equivalent)
- Strong technical knowledge of cyber lines of coverage and information technology systems
- Must be accessible outside of normal business hours for urgent issues
- Demonstrated ability to manage multiple tasks and deadlines simultaneously

How to Stand Out (Preferred Qualifications):
- P&C license or willingness to obtain
- Strong analytical, negotiation, and influencing skills
- Integrity, collaboration, passion, innovation, and accountability
- Experience in managing complex negotiations with insurers and vendors
- Knowledge of cyber incident trends and regulatory changes

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