National Cyber Claim Advocacy and Operations Consultant

Marsh & McLennan Companies; Boston (MA); Remote; USD 150,000 - 177,000; Full time

Job summary

An established industry player in insurance and risk management is seeking a skilled professional to enhance their cyber claims operations. This role offers the chance to work remotely while managing complex claims, collaborating with diverse stakeholders, and utilizing your analytical and negotiation skills. You'll be responsible for interpreting data to support decision-making and improving the claims experience for clients. With generous time off, opportunities for professional development, and a commitment to integrity and innovation, this position is perfect for those looking to make a significant impact in the field of cyber insurance.

Benefits

Generous Time Off

Tuition Reimbursement

Performance-Based Incentives

Charitable Contribution Match

Stock Purchase Opportunities

Remote Work Flexibility

Qualifications

• Substantial claims experience with strong knowledge of insurance carrier claims services.
• Strong technical knowledge of cyber lines of coverage and IT systems.

Responsibilities

• Collect, analyze, and interpret data to support decision-making in cyber claims.
• Act as a liaison between clients, insurers, and internal teams to enhance claims experience.

Skills

Claims Management

Analytical Skills

Negotiation Skills

Interpersonal Skills

Attention to Detail

Education

Bachelor’s Degree in Related Field

Law Degree (J.D., AIC, ARM, CIC, or CRM)

Job description

Employer Industry: Insurance and Risk Management

Why consider this job opportunity:
- Salary up to $176,900
- Opportunity for performance-based incentives
- Generous time off, including personal and volunteering days
- Remote work flexibility
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs and stock purchase opportunities

What to Expect (Job Responsibilities):
- Collect, analyze, and interpret data to support operational decision-making within the cyber claims framework
- Collaborate with various stakeholders to ensure efficient handling of claims and provide expert guidance on cyber-related incidents
- Develop systems for collecting and reporting on claims data while implementing knowledge-sharing initiatives
- Act as a liaison between clients, insurers, and internal teams to enhance the claims experience
- Manage complex negotiations and provide guidance on escalated claims and cyber events

What is Required (Qualifications):
- Substantial claims experience with strong knowledge of insurance carrier claims services
- Bachelor’s degree in a related field required; law degree preferred (J.D., AIC, ARM, CIC, or CRM equivalent preferred)
- Strong technical knowledge of cyber lines of coverage and information technology systems
- Must be accessible outside of normal business hours for urgent issues
- Demonstrated ability to manage multiple tasks and deadlines while maintaining attention to detail

How to Stand Out (Preferred Qualifications):
- P&C license or willingness to obtain
- Proven analytical, negotiation, and influencing skills
- Strong interpersonal skills and a high sense of urgency
- Experience in managing complex cyber claims and negotiations
- Commitment to integrity, collaboration, and innovation

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