National Cyber Claim Advocacy and Operations Consultant

Marsh & McLennan Companies; Metairie (LA); Remote; USD 120,000 - 177,000; Full time

Job summary

An established industry player in business insurance and cyber risk solutions is seeking a claims management expert. This role offers the opportunity to enhance the claims process and improve service delivery while working in a supportive and inclusive workplace culture. With remote work flexibility and generous time off, this position is ideal for professionals looking to advance their careers. The successful candidate will have substantial claims experience and a strong analytical mindset, ready to act as a liaison between clients and insurers. Join a team that values integrity and collaboration while making a meaningful impact in the industry.

Benefits

Generous Time Off

Tuition Reimbursement

Stock Purchase Opportunities

Supportive Workplace Culture

Remote Work Flexibility

Qualifications

• Substantial claims experience with strong knowledge of insurance carrier claims services.
• Technical knowledge of cyber lines of coverage and information technology systems.

Responsibilities

• Collaborate with carriers to enhance the claims process and improve service delivery.
• Develop systems for collecting, analyzing, and reporting on claims data.

Skills

Claims Management

Analytical Skills

Negotiation Skills

Influencing Skills

Education

Bachelor's Degree in a Related Field

Law Degree

Job description

Employer Industry: Business Insurance and Cyber Risk Solutions

Why consider this job opportunity:
- Salary up to $176,900
- Opportunity for career advancement and professional development
- Generous time off, including personal and volunteering days
- Remote work flexibility
- Tuition reimbursement and stock purchase opportunities
- Supportive and inclusive workplace culture

What to Expect (Job Responsibilities):
- Collaborate with carriers to enhance the claims process and improve service delivery
- Develop systems for collecting, analyzing, and reporting on claims data
- Implement training programs focused on consultative claims management techniques
- Act as a liaison between clients, insurers, and internal teams to drive improvements in claims management
- Provide advisory support on complex first- and third-party cyber claims issues

What is Required (Qualifications):
- Substantial claims experience with strong knowledge of insurance carrier claims services
- Bachelor’s degree in a related field required; law degree preferred
- Technical knowledge of cyber lines of coverage and information technology systems
- Availability outside of normal business hours for urgent issues
- Strong analytical, negotiation, and influencing skills

How to Stand Out (Preferred Qualifications):
- Professional designations such as J.D., AIC, ARM, CIC, or CRM
- Experience with cyber incident trends and regulatory changes
- Proven ability to manage multiple tasks and deadlines in a fast-paced environment
- Excellent interpersonal skills and a high sense of urgency
- Integrity and a collaborative mindset

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