National Customer Service Representative

Academyfire; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in fire and life safety services is seeking dedicated National Customer Service Representatives to join their team. This entry-level role is perfect for those passionate about delivering exceptional customer service and eager to grow within a supportive environment. You will manage client requests, coordinate service work, and ensure satisfaction through effective communication. With a strong emphasis on teamwork and problem-solving, this position offers a unique opportunity to contribute to a vital service while developing your skills in a dynamic setting. If you're ready to take the next step in your career, this role is for you!

Qualifications

• Experience in customer service and dispatch roles is essential.
• Proficiency in MS Office, especially Outlook and Excel.

Responsibilities

• Coordinate client service work requests for fire protection systems.
• Ensure customer satisfaction and handle escalated calls.

Skills

Customer service experience

Dispatch experience

MS Office (Outlook, Excel)

Strong verbal communication

Problem-solving skills

Attention to detail

Ability to multitask

Tools

MS Office

Job description

National Customer Service Representative

Grand Prairie, TX, USA

Job Description

Posted Friday, May 2, 2025 at 4:00 AM

Academy Fire Life Safety offers national fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive consistent, high-quality service for fire safety systems. We combine industry expertise with personal service and accountability.

With over 80 years in business and two decades of serving hundreds of national and regional account customers, Academy Fire specializes in managing multi-site fire and life safety protection. Our customer service centers in New York and California provide coverage 24/7, 365 days a year.

Academy Fire Life Safety is seeking National Customer Service Representatives!

We are looking for professional employees who can deliver top-notch customer service. If you are driven and seeking growth, Apply Now!

To learn more, text “Academy” to 516-973-0140 to connect with Ember, our Recruiting Assistant.

About This Role

This entry-level client support role handles administrative tasks throughout various stages of a work order. You will ensure that client requests are received, updated, and completed satisfactorily.

What You’ll Do

• Dispatch and coordinate client service work requests for fire alarm systems, fire sprinklers, and other fire protection equipment with our national network of subcontractors and district offices.
• Follow up on current customer jobs to ensure satisfaction and constant communication.
• Handle escalated calls, research issues, and determine solutions.
• Manage service level expectations, including technician scheduling, job quoting, and timely updates.
• Collaborate with the Accounting Department on billing issues to ensure timely invoicing.
• Work cross-functionally with other teams and departments.

Qualifications and Requirements

• Customer service and/or dispatch experience.
• Knowledge of MS Office: Outlook and Excel.

Ideal Candidate Will Have/Be

• Strong verbal and written communication skills, especially over the phone.
• A sense of urgency.
• Attention to detail.
• Task-oriented and productive.
• Ability to multitask.
• Problem-solving skills.
• Team player.

National Facilities Maintenance experience is a plus!

Successful completion of a drug test and background screening is required. MVR checks are required for driving positions.

We look forward to discussing career opportunities with you. Please apply online.

We are an Equal Opportunity Employer (EOE), including disability/veterans.