National Client Manager

Zelis; Morristown (NJ); Hybrid; USD 65,000 - 100,000; Full time

Job summary

An innovative company is seeking a National Client Manager to enhance client relationships and drive growth. This role involves managing a strategic book of business, ensuring client satisfaction, and collaborating with internal teams to meet revenue goals. The ideal candidate will have a strong background in Healthcare IT or Fintech, excellent communication skills, and the ability to analyze healthcare data. This position offers a hybrid work environment, allowing for flexibility while contributing to impactful projects in the healthcare sector. Join a team that values dedication and passion in making a difference.

Qualifications

• 5+ years’ experience in Healthcare IT or Fintech, preferably with major health insurance companies.
• Excellent communication, presentation, and public speaking skills.
• Strong analytical skills and ability to summarize complex issues.

Responsibilities

• Develop a 'trusted advisor' relationship with key decision-makers at all levels.
• Lead project management initiatives across multiple client engagements.
• Assist leadership in developing account strategies to expand services.

Skills

Healthcare IT

Client Management

Project Management

Analytical Skills

Communication Skills

Education

Bachelor’s Degree in Healthcare Administration

Bachelor’s Degree in Business

Bachelor’s Degree in Finance

Bachelor’s Degree in Marketing

Tools

Excel

PowerPoint

MS Office

Salesforce

Job description

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs, self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career reflects diverse experiences, community involvement, and valuable lessons learned along the way. You are more than just your resume; you are a reflection of your achievements, knowledge, and personal interests.

Position Overview

The National Client Manager is responsible for assisting the National Client Executive and Director of National Accounts with their assigned clients and maintaining positive relationships between each client and Zelis. In conjunction with national accounts leadership, you will manage a strategic book of business comprising Zelis' national customers, aiming to achieve revenue targets, ensure client retention, foster growth through additional products and services, and deliver exceptional service to exceed client expectations and enhance customer experience.

• Develop a 'trusted advisor' relationship with key decision-makers at all levels within the account.
• Lead project management initiatives across multiple client engagements, defining scope, managing risks, and ensuring quality, timeliness, and profitability.
• Assist leadership in developing account strategies to expand services within the Zelis product portfolio.
• Serve as a liaison between Zelis departments and clients to drive satisfaction and operational efficiencies.
• Communicate account plans and statuses to enterprise units.
• Work closely with clients to understand their needs and challenges.
• Collaborate internally and externally to develop strategic plans to meet revenue, growth, and satisfaction goals.
• Understand Zelis’ key differentiators, product features, and their relevance to clients.
• Ensure adherence to Zelis standards regarding privacy and security.
• Travel domestically approximately 40% of the time.

What You Will Bring

• Bachelor’s Degree in Healthcare Administration, Business, Finance, Marketing, or related fields.
• 5+ years’ experience in Healthcare IT or Fintech, preferably with major health insurance companies.
• At least one year in consulting, client management, project management, or sales roles.
• Excellent communication, presentation, and public speaking skills, with the ability to tailor messages to diverse audiences.
• Strong analytical skills and the ability to communicate complex issues clearly.
• Experience interacting with senior executives at Fortune 50 companies.
• Knowledge of Zelis’ product portfolio, implementation, and strategy.
• Understanding of healthcare adjudication, payment, and support processes.
• Sense of urgency, multi-tasking, and prioritization skills.
• Excellent listening and comprehension skills.
• Ability to analyze healthcare data and summarize insights accurately.
• Ability to operate independently and demonstrate personal accountability.
• Proficiency in Excel, PowerPoint, MS Office, and experience with Salesforce is a plus.

Location and Workplace Flexibility

We have offices in Atlanta, GA; Boston, MA; Morristown, NJ; Plano, TX; St. Louis, MO; St. Petersburg, FL; and Hyderabad, India. We support a hybrid and remote-friendly culture, with work arrangements determined by position needs and leadership decisions.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or other protected characteristics.

Accessibility Support

If you require a reasonable accommodation during the application or interview process, please contact [e-mail].

Disclaimer

We are committed to diversity and inclusion. All personnel may perform duties outside their normal responsibilities from time to time. This description is not exhaustive of all responsibilities, duties, and skills required.