National Client Manager

Zelis Healthcare, LLC; Morristown (NJ); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a National Client Manager to drive strategic relationships and ensure client satisfaction within the healthcare sector. This role involves managing a diverse portfolio of national accounts, leading project initiatives, and collaborating with various teams to enhance service delivery. Ideal candidates will have a strong background in Healthcare IT or Fintech, with excellent communication and analytical skills. Join a forward-thinking company that values innovation and client relationships, and be part of a team that strives for excellence in service delivery and customer experience.

Qualifications

• 5+ years of experience in Healthcare IT or Fintech with major health insurance companies.
• Ability to work independently and demonstrate personal accountability.

Responsibilities

• Develop trusted advisor relationships with key decision-makers.
• Lead project management initiatives across multiple client engagements.
• Collaborate with internal teams to achieve revenue and growth targets.

Skills

Healthcare IT

Client Management

Project Management

Sales

Analytical Skills

Communication Skills

Education

Bachelor's Degree in Healthcare Administration

Bachelor's Degree in Business/Management

Bachelor's Degree in Finance

Bachelor's Degree in Marketing

Tools

MS Office

Salesforce

Job description

Position Overview

Responsible for assisting the National Client Executive and Director of National Accounts with their assigned clients, maintaining positive mutual relationships between each client and Zelis. The National Client Manager will, in conjunction with national accounts leadership, manage a strategic book of business comprising Zelis' national customers' business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and maintaining high levels of client organization to ensure Zelis' service delivery exceeds client expectations and drives a superior customer experience.

Key Responsibilities:

1. Develop a "trusted advisor" relationship with key decision-makers at all levels within the account.
2. Lead project management initiatives across multiple client engagements, driving scope definition, risk management, and delivering on client expectations with a focus on quality, timeliness, and profitability.
3. Assist national accounts leadership in developing a comprehensive account strategy to expand the range and quantity of services for customers across the Zelis product portfolio.
4. Serve as a liaison between Zelis departments and our clients to drive satisfaction and operational efficiencies.
5. Communicate account development plans and status to enterprise business units.
6. Work closely with clients to understand their needs and challenges.
7. Collaborate with internal and external teams to develop strategic and tactical plans to achieve revenue and growth targets while maintaining client satisfaction.
8. Understand Zelis' key differentiators, product strategy, features, and functionality, and their applicability to clients.
9. Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security.
10. Travel primarily domestically, approximately 40% of the time.

What You Will Bring:

• Bachelor's Degree in Healthcare Administration, Business/Management, Finance, Marketing, or related fields.
• 5+ years of experience in Healthcare IT or Fintech, working with major health insurance companies.
• At least one year in consulting, client management, project management, sales, or similar roles.
• Excellent communication, presentation, and public speaking skills, with the ability to tailor messages to audiences.
• Strong analytical skills to interpret healthcare data and information accurately.
• Ability to work independently, be a self-starter, and demonstrate personal accountability.
• Proficiency in MS Office; experience with Salesforce is a plus.

Location and Workplace Flexibility

Offices are located in Atlanta, GA; Boston, MA; Morristown, NJ; Plano, TX; St. Louis, MO; St. Petersburg, FL; and Hyderabad, India. We support a hybrid and remote-friendly culture, with work arrangements based on position needs and team objectives.

Equal Employment Opportunity

Zelis is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other protected characteristic.

Accessibility Support

If you require accommodations during the application or interview process, please email [e-mail].

Disclaimer

We are committed to diversity and inclusion and encourage applicants from all backgrounds. This description provides a general overview and is not exhaustive of all responsibilities and duties.