National Alterations Training & Skills Leader

Brobston Group LLC; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Chanel seeks a National Manager to lead skills development and technical training for the alterations team across the United States. The role involves delivering training in boutiques and centralized settings, driving adoption of digital tools, and traveling domestically and internationally to sites and training locations.

The ideal candidate will map skill levels, conduct evaluations, and partner with People & Organization, boutique management, and product teams to elevate alteration services

Qualifications

• 10+ years of experience in a tailoring or alteration workshop.
• Expert tailoring techniques including leather, knits, double-face, beading, buttonholes, and perfect fit.

Responsibilities

• Assess technical tailoring and client relationship skills to map skill levels and identify development needs.
• Partner with Boutique Management and P&O to conduct skills evaluations and support recruitment of Alterationists and Apprentices.
• Develop, animate, and deliver training sessions, CHANEL & moi seminars, and follow‑up coaching for alteration teams.
• Drive adoption of key digital tools (ACET, Repair and Alteration App, IFL) and collaborate to improve boutique alteration KPIs.
• Recommend equipment, workshop organization, and architectural features for Alterations School and optimize learning environments.

Skills

Tailoring expertise

Training & coaching

Public speaking

Interpersonal skills

Planning & organizing

Tools

PowerPoint

Excel

Job description

Chanel seeks a National Manager to lead skills development and technical training for the alterations team across the United States. The role involves delivering training in boutiques and centralized settings, driving adoption of digital tools, and traveling domestically and internationally to sites and training locations.

The ideal candidate will map skill levels, conduct evaluations, and partner with People & Organization, boutique management, and product teams to elevate alteration services