National Alterations Trainer & Skills Coach

Chanel; New York (NY); On-site; USD 145,000 - 150,000; Full time

Benefits offered by this job

Wellbeing resources

401K and retirement options

Generous PTO and healthcare

Job summary

CHANEL is seeking a national Manager, Alterations Trainer to lead the skills development of our Alterations team across the United States. You will drive the technical assessments, recruit in partnership with People & Organization, and animate learning paths for experienced staff and newcomers while promoting CHANEL & moi standards in tailoring and client service.

You will train in leather, denim, knitwear, and high-end pieces, using tools like ACET, the Repair and Alteration App, and IFL.

Qualifications

• Excellent mastery of sewing and tailoring; 10+ years in a tailoring or alteration workshop.
• Experience delivering technical training and coaching across teams.
• Strong presentation and public speaking skills for diverse audiences.

Responsibilities

• Assess technical and client relationship skills across Alterationists to map current levels and identify learning needs.
• Partner with Boutique Management and People & Organization for recruitment and skill evaluations.
• Evaluate workshops, equipment, and workflow; coordinate necessary improvements.
• Develop knowledge and agility with key digital tools (ACET, Repair and Alteration App, IFL).
• Contribute to building and animating learning paths for staff and newcomers.
• Deliver CHANEL & moi seminars and training across tailoring techniques and client relations.
• Collaborate with CHANEL & moi and learning teams to improve client experience and KPIs.

Skills

Sewing/Tailoring

Public Speaking

Training & Coaching

Leadership

Microsoft Office (PowerPoint & Excel)

Tools

ACET (After Sales Client Experience Tool)

Repair and Alteration App

IFL (Inside Fashion Learning)

Job description

CHANEL is seeking a national Manager, Alterations Trainer to lead the skills development of our Alterations team across the United States. You will drive the technical assessments, recruit in partnership with People & Organization, and animate learning paths for experienced staff and newcomers while promoting CHANEL & moi standards in tailoring and client service.

You will train in leather, denim, knitwear, and high-end pieces, using tools like ACET, the Repair and Alteration App, and IFL.