National Accounts Success Specialist

TriMark USA, LLC; San Diego (CA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Pet insurance

Legal insurance

401k

Job summary

TriMark USA, LLC is seeking a National Accounts Coordinator in San Diego, CA. The role supports Sales Representatives and maintains strong customer relationships by coordinating quotes, orders, inventory, deliveries, and installations.

You will serve as a key contact for Sales Representatives, customers, and manufacturer reps, ensuring orders are processed accurately and customers receive timely updates throughout the order lifecycle.

Qualifications

• 1–2 years of relevant experience in related fields.
• CFSP testing within 3 years; certification preferred.
• Proficiency in Outlook, Excel, Word; knowledge of Oracle JD Edwards and Auto-Quotes.
• 1–2 years in foodservice/hospitality/restaurant industry.
• 1–2 years in customer service, preferably in sales support.

Responsibilities

• Support Sales Representatives in managing customer requests and maintaining positive customer relationships.
• Prepare and provide accurate equipment quotes and assist with pricing and order-related inquiries.
• Enter and process customer orders accurately and timely.
• Create and maintain tracking spreadsheets to monitor orders, equipment availability, backorders, deliveries, installations, and other customer requests.
• Communicate tracking updates and order status information to Sales Representatives and customers.
• Check the status of purchase orders and follow up as needed to ensure timely processing and fulfillment.
• Check equipment availability and stock status with manufacturer representatives.
• Monitor backordered equipment and communicate expected availability and updates to customers and Sales Representatives.
• Coordinate equipment deliveries and installations, including communicating scheduling information and updates.
• Communicate with customers regarding order status, availability, backorders, delivery, and installation timelines.
• Complete account setups, account closures, and customer contact information updates accurately and timely.
• Answer incoming phone calls and provide professional and responsive customer service.
• Process orders related to the safety program, ensuring requests are entered and handled accurately.
• Maintain accurate records and documentation related to customer accounts, orders, and equipment requests.
• Collaborate with Sales Representatives, customers, manufacturers, and internal teams to resolve order issues and ensure timely fulfillment.
• Perform other related duties and responsibilities as assigned.

Skills

Customer service

Organization

Multitasking

Communication

Problem solving

Teamwork

Education

CFSP Certification (preferred)

Tools

Microsoft Outlook

Excel

Word

Oracle Database

JD Edwards

Auto-Quotes

Job description

TriMark USA, LLC is seeking a National Accounts Coordinator in San Diego, CA. The role supports Sales Representatives and maintains strong customer relationships by coordinating quotes, orders, inventory, deliveries, and installations.

You will serve as a key contact for Sales Representatives, customers, and manufacturer reps, ensuring orders are processed accurately and customers receive timely updates throughout the order lifecycle.