National Accounts Strategic Account Executive

hcsc; Houston (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Health Care Service Corporation (HCSC) seeks an experienced Account Management professional for a hybrid role in Houston, TX. You will support Sales and Account Management, prospect, acquire or renew business, and mentor team members on complex projects.

Responsibilities include managing hospital accounts, identifying client needs, building strong relationships, analyzing utilization, and coordinating across divisions to deliver solutions. Travel to client sites is required.

Qualifications

• Bachelor degree and 4+ years in Account Management, Insurance/Sales or Health Care.
• Or 8+ years in Account Management, Insurance/Sales or Health Care.
• State General Lines Agent license or able to obtain within 90 days of starting in role.

Responsibilities

• Manage a block of existing accounts to meet retention targets.
• Identify customer insurance and service needs and meet those needs.
• Establish and maintain excellent relationships with existing accounts.
• Act as liaison between the company and other principals to resolve inquiries.
• Analyze utilization reports to determine best product mix for clients.
• Work with internal teams to provide answers and service to customers.
• Maintain knowledge of HCSC products and competitor trends.
• Assist with enrollment sessions and client meetings.

Skills

Account management experience

Insurance/sales experience

Healthcare industry knowledge

Communication skills

Education

Bachelor's degree

Master's degree preferred

Tools

MS Office

Job description

Job Summary

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This is a Hybrid role, three days in office/client visits and two days remote.

This Position Is Responsible For Supporting Sales Or Account Management Personnel In The Prospecting, Acquiring Or Renewing Business. Responsibilities Can Include Conducting Research On Inquiries, Resolving Issues By Working Across Divisions, Assisting In Gathering Information For Proposals, Maintaining Databases, Preparing Reports And Conducting Analysis, Participating In Meetings With Clients And Brokers, And Assisting Or Participating In Enrollment Sessions. As An Experienced, Subject Matter Expert, Can Assist/Mentor Team Members And Assist With Special Projects.

This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, including Hospital clients, understanding customer needs, and providing customer support. Ability to travel.

• Manage block of existing accounts to meet retention targets.
• Identify customer insurance needs and service needs and successfully meet those needs.
• Establish and maintain an excellent working relationship with existing accounts.
• Act as point of contact for issues/concerns and serve as liaison between the company and other principals in resolving inquiries regarding all issues of concern.
• Block of accounts will include Hospital accounts which have unique needs and custom requirements that necessitate out of the box thinking, research of requested capabilities, complex problem solving and development of creative solutions.
• Analyze utilization reports to determine best mix of products to meet customer needs.
• Work closely with internal departments to provide answers and service to customers.
• Maintain current knowledge of HCSC products, services, systems, and processes.
• Maintain knowledge of competitor's products and insurance trends.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc. along with internal provider teams
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested by the appropriate Marketing Manager.

Required Job Qualifications

• Bachelor degree and 4 years experience in Account Management, Insurance/Sales or Health Care field OR 8 years experience in Account Management, Insurance/Sales or Health Care field.
• State General Lines Agent license or obtain General Lines Agent license within 90 days of starting in role.
• Experience presenting in front of a large audience.
• Experience building customer relationships.
• Clear and concise verbal and written communication skills.
• Requires in-depth industry knowledge.
• Knowledge of HCSC products.
• Decision-making skills.
• Knowledge of marketing (related to Account Management) and management techniques.
• Sales negotiation skills.
• Project management skills.Consensus building and conflict management skills.
• PC proficiency to include MS Office products.

Preferred Job Qualifications

• Bachelor or Master Degree in Business, Health Care Administration, Liberal Arts or Finance.
• HCSC systems knowledge (BlueCHIP, BlueSTAR, accums, CRM, contact management).
• Knowledge of industry trends (including competitor products).
• Salesforce or comparable sales database experience.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to provid