National Accounts Specialist: Multifamily Sales & Solutions

Dal-Tile Corp.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Dal-Tile Corp. in Dallas, TX seeks a National Accounts Specialist to serve as the Multi-Family subject matter expert, partnering with the national accounts sales team to strengthen customer relationships and drive strategic projects.

You will coordinate deliveries, analyze sales and inventory data, and work cross-functionally with Supply Chain, Credit, and store systems teams to resolve issues and improve service.

Qualifications

• Bachelor’s degree in a related field preferred.
• 4-6 years of relevant experience with Multi-Family accounts.
• In-store Sales Service Center operations and SSC store systems proficiency required.
• Experience in SAP preferred.
• Experience in Multi-Family sales support and working relationships with currentMulti-Family customers is highly preferred.

Responsibilities

• Primary contact for Multifamily National Account contractor customers to provide overall day-to-day.
• Contractor list to be provided by RVP’s as approved to be managed nationally.
• Manage timing of container direct deliveries to customer and jobsite for LVF to deliver in phases as customer needs to drive customer satisfaction.
• Manage timing of Truckload direct deliveries to customer and jobsite for Tile and Sundries to deliver in phases as customer needs to drive customer satisfaction.
• Understand and anticipate the needs of Multi-Family national accounts, providing solutions to drive customer satisfaction.
• Work cross-functionally with internal teams such as Supply Chain, Inventory Management, Credit, etc., as the subject matter expert for assigned National Accounts to resolve issues including delivery discrepancies, delinquencies, inventory issues, etc.
• Work with the National Account sales team to improve strategy for account expectations, specifications, pricing, inventory availability, etc.
• Proactively monitor and assess accounts for program and process improvement opportunities.
• Prepare and analyze sales, inventory, pricing, and account reports, and provide recommendations to leadership to drive informed account decisions.
• Assist with preparing sales presentations used by National Accounts sales teams.
• Maintain, update, and improve system functionality to ensure up-to-date customer information.

Skills

Communication

Problem-solving

Organizational skills

Multitasking

Time management

Microsoft Office

Education

Bachelor’s degree

Tools

SAP

SSC store systems

Job description

Dal-Tile Corp. in Dallas, TX seeks a National Accounts Specialist to serve as the Multi-Family subject matter expert, partnering with the national accounts sales team to strengthen customer relationships and drive strategic projects.

You will coordinate deliveries, analyze sales and inventory data, and work cross-functionally with Supply Chain, Credit, and store systems teams to resolve issues and improve service.