National Accounts Specialist

Fencing-Supply-Group-Acquisition-LLC; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Fencing-Supply-Group-Acquisition-LLC seeks a National Accounts Specialist to support NAMs and OSRs, delivering fast, accurate quotes and proactive communication for strategic customers. You will coordinate RFQs, pricing, and orders across ERP/CRM systems, ensuring seamless handoffs from quote to delivery and maintaining thorough project tracking for visibility and growth.

This role requires 3–5+ years in inside sales or project coordination, knowledge of fencing products, and proficiency in

Qualifications

• 3–5+ years of experience in inside sales, customer service, estimating, or project coordination in fencing or building materials.
• Strong understanding of commercial and industrial fence products.
• Ability to manage multiple projects and priorities under tight timelines.
• Exceptional attention to detail, follow-through, and problem-solving.
• Excellent written and verbal communication with a customer-first mindset.

Responsibilities

• Manage and coordinate RFQs, RFPs, and pricing requests for National Accounts.
• Develop accurate, timely quotes across product categories and vendor partners.
• Partner with NAMs, OSRs, and estimating teams to ensure pricing alignment and consistency.
• Present quotes and revisions in a clear, customer-ready format.
• Act as the primary internal coordinator for assigned National Account projects.
• Facilitate communication between customers and internal teams; provide proactive updates.
• Enter and maintain project data in ERP/CRM; build and manage an Order Report.

Skills

Inside sales

Customer service

Project coordination

Attention to detail

Written and verbal communication

Tools

Microsoft Excel

ERP/CRM platforms (INFOR preferred)

Reporting tools

Job description

The National Accounts is the operational backbone of FSG’s National Accounts Program. This role ensures our largest, most strategic customers receive fast, accurate, and consistent support from RFQ through delivery. By coordinating quoting, communication, execution, and reporting, this position directly strengthens customer confidence, retention, and revenue growth across our National Accounts portfolio.

Position Summary

The National Accounts serves as a hybrid Inside Sales, Customer Service, and Project Coordination role dedicated to supporting National Account Managers (NAMs), Outside Sales Representatives (OSRs), and key National Account customers.

While focused on the seven National Account pilot customers, the role also provides support to franchise and program-aligned accounts as needed.

What Success Looks Like

• Quotes delivered quickly, accurately, and consistently
• Clear, proactive communication with customers and internal partners
• Organized project tracking and reporting with full visibility
• A seamless customer experience that builds trust and repeat business
• Strong, reliable coordination across sales, branch operations, purchasing, and supply chain
• National Account Managers and OSRs view the Specialist as a go-to problem solver

Key Responsibilities

• Manage and coordinate RFQs, RFPs, and pricing requests for National Accounts.
• Develop accurate, timely quotes across multiple product categories and vendor partners.
• Partner with NAMs, OSRs, and estimating teams to ensure pricing alignment, competitiveness, and consistency across the program.
• Present quotes and revisions in a clear, customer-ready format.

2. Project Coordination & Customer Communication

• Act as the primary internal coordinator for assigned National Account projects.
• Facilitate communication between customers and internal teams—NAMs, OSRs, ISRs, branches, vendors, freight providers, and operations.
• Provide proactive updates related to quote status, order progress, delivery schedules, and changes.
• Ensure smooth handoffs from quote ? order ? delivery, resolving issues quickly and professionally.

3. Order Management & Tracking

• Enter and maintain project data in internal systems (ERP/CRM).
• Build and manage an Order Report for each project, including:
  • Order status
  • Shipment / delivery timelines
  • Change requests, delays, and issues
• Ensure order accuracy, confirm fulfillment, and support project close-out documentation.

Requirements

Qualifications & Experience

• 3–5+ years of experience in inside sales, customer service, estimating, or project coordination—preferably within fencing, construction, distribution, or building materials.
• Strong understanding of commercial and industrial fence products, or the ability to learn quickly.
• Proven ability to manage multiple projects and competing priorities under tight timelines.
• Exceptional attention to detail, follow-through, and problem-serving skills.
• Excellent written and verbal communication skills with a customer-first mindset.
• Proficiency in Microsoft Excel, ERP/CRM platforms (INFOR preferred), and reporting tools.
• Calm, professional, and composed in fast-paced, high-volume environments.

Core Competencies

• Customer Focus: Anticipates needs and creates a frictionless customer experience.
• Execution Excellence: Delivers accurate, high-quality work at speed.
• Team Collaboration: Works seamlessly with sales, operations, purchasing, and branch teams.
• Organization & Prioritization: Stays ahead of deadlines with structured work systems.
• Communication: Clear, concise, proactive, and responsive.
• Problem Solving: Identifies issues early and drives solutions with minimal escalation.

Impact of This Role

A strong National Accounts Specialist enhances FSG’s ability to win, grow, and retain large customers by delivering consistent, professional, and high-touch experience. This role directly influences: