National Accounts Sales Ops: Drive Impact & Delivery

Coastal Forest Products; Bow (NH); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid time off (120 hours)

Medical, Dental, Vision

401(k) with 4% match

Company holidays

Disability benefits

FSA benefits

Employee discount

Employee assistance program

Job summary

Coastal Forest Products in Bow, NH is seeking a National Accounts Sales Operations Specialist to coordinate day-to-day operations of the National Accounts program and serve as the link between Sales, Operations, and national retail partners. The role ensures accurate product and pricing information, on-time orders and deliveries, and proactive communication with customers.

The ideal candidate thrives in a fast-paced, collaborative environment, has strong organizational and problem-solving

Qualifications

• Minimum of 2 years in sales operations, sales support, order management, or a related role.
• Strong attention to detail and accuracy with pricing and product data.
• Excellent written and verbal communication and customer service skills.
• Strong organizational and problem-solving skills with ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite, especially Excel, including VLOOKUPs and large spreadsheets.
• Experience with Home Center vendor portals, item setup, and retail product data requirements is preferred but not required.
• Familiarity with EDI, chargebacks, deductions, and invoice matching is a plus.
• Experience with ERP or order management systems is a plus.

Responsibilities

• Review and verify incoming Home Center orders, confirming product, pricing, quantities, and delivery details; serve as the main contact for internal teams on these orders.
• Manage product listings within each retail partner's online vendor portal, including item setup and price files.
• Monitor EDI transactions and resolve errors to prevent delays.
• Communicate price changes to Home Center partners and keep catalogs updated.
• Enter and process customer orders, coordinate product returns with Operations and Sales teams.
• Initiate chargebacks and account credits; reconcile invoices with Finance.
• Serve as the main contact between Operations and customers, providing delivery updates.
• Assist with lead-time analysis to provide accurate order timelines.
• Identify opportunities to improve workflows and efficiency across National Accounts processes.
• Build relationships with retail partners and internal teams with professionalism.

Skills

Attention to detail

Communication

Organizational skills

Problem solving

Team collaboration

Multi-priority management

Education

Bachelor's degree in Business or related field

Tools

Microsoft Excel

ERP systems

EDI

Order management

Job description

Coastal Forest Products in Bow, NH is seeking a National Accounts Sales Operations Specialist to coordinate day-to-day operations of the National Accounts program and serve as the link between Sales, Operations, and national retail partners. The role ensures accurate product and pricing information, on-time orders and deliveries, and proactive communication with customers.

The ideal candidate thrives in a fast-paced, collaborative environment, has strong organizational and problem-solving