National Accounts Sales Ops Lead - On-Site Bow, NH

Coastal Forest Products; Bow (NH); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical, Dental, and Vision Benefits

401(k) with 4% Company Match

Company-Paid Holidays

Disability Benefits

Employee Discount on BuildingMaterials

On-site fitness center

Professional development opportunities

Résumé du poste

Coastal Forest Products in Bow, NH is hiring a National Accounts Sales Operations Specialist to coordinate and support our National Accounts program with large home centers. You’ll ensure product and pricing accuracy, manage retailer portals, and keep orders and deliveries on schedule while communicating proactively with customers.

The role requires strong organization, problem-solving, and teamwork in a fast-paced setting. On-site, Mon-Fri, at our Bow headquarters.

Qualifications

• Minimum of 2 years in sales operations, sales support, or order management.
• Strong attention to detail with pricing and product data.
• Excellent written and verbal communication and customer service.
• Organizational and problem-solving skills with multi-tasking ability.
• Experience with Home Center vendor portals and ERP/order systems is a plus.

Responsabilités

• Review and verify Home Center orders; be the main internal contact on these orders.
• Manage product listings in retail portals; set up items and update images.
• Monitor EDI transactions and resolve errors to avoid delays.
• Communicate price changes to partners and maintain catalogs and files.
• Enter and process customer orders and coordinate returns with Ops and Sales.
• Initiate chargebacks and match invoices for Finance resolution.
• Serve as the primary contact between Operations and customers for updates.
• Assist with lead-time analysis to provide accurate timelines.
• Identify workflow improvements to boost efficiency and accuracy.
• Build relationships with retail partners and internal teams professionally.

Connaissances

Sales operations

Order management

Data accuracy

Communication

Organization

ERP experience

Formation

College degree in Business/Supply Chain

Outils

Excel

Description du poste

Coastal Forest Products in Bow, NH is hiring a National Accounts Sales Operations Specialist to coordinate and support our National Accounts program with large home centers. You’ll ensure product and pricing accuracy, manage retailer portals, and keep orders and deliveries on schedule while communicating proactively with customers.

The role requires strong organization, problem-solving, and teamwork in a fast-paced setting. On-site, Mon-Fri, at our Bow headquarters.