National Accounts Manager, Self-Funded Benefits

Socket.dev; Exeter (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

Life and AD&D

Disability insurance

Flexible Spending Accounts

401(k) retirement plan with employer-m

Paid holidays

Summer Fridays

Vacation and sick time

Volunteer Day

Tuition reimbursement

Wellness reimbursement

Company events

Job summary

Cobalt Benefits Group is seeking a National Accounts Account Manager to oversee service delivery and daily relationship management for strategic clients with 1,000+ covered lives. The role emphasizes responsiveness, claims resolution, and concierge-level client support.

You will partner with the National Accounts Executive, coordinate with cross-functional teams, monitor escalations, and maintain accurate Salesforce records to ensure a seamless client experience and ongoing operational

Qualifications

• 5+ years in account management or client services, preferably with national or large group clients.
• Expertise in self-funded health plans, stop-loss, and claims resolution.
• Experience managing high-volume, complex client relationships with professionalism.
• Strong responsiveness, organization, and ability to juggle multiple priorities.
• Proficiency in MS Office, Salesforce (CRM), and reporting tools.

Responsibilities

• Serve as the primary day-to-day contact for national account clients and brokers.
• Acknowledge emails within one business day and provide resolution timelines.
• Partner with the National Account Executive to maintain strategic client relationships.
• Provide proactive outreach on updates, claims activity, and service trends.
• Monitor and manage claim escalations and high-touch service issues with claims teams.
• Lead root cause analysis and ensure closure of recurring issues.
• Identify trends and elevate patterns to leadership for long-term resolution.
• Maintain Salesforce records to track service activity and client communications.
• Collaborate with cross-functional teams to meet client requirements.
• Ensure compliance with national account service standards and SLAs.
• Review and quality-check service materials and client deliverables.

Skills

Account management

Self-funded health plans

Stop-loss processes

Claims resolution

High-volume client management

Responsiveness

Organizational skills

MS Office

Salesforce

Reporting tools

Travel flexibility

Job description

Cobalt Benefits Group is seeking a National Accounts Account Manager to oversee service delivery and daily relationship management for strategic clients with 1,000+ covered lives. The role emphasizes responsiveness, claims resolution, and concierge-level client support.

You will partner with the National Accounts Executive, coordinate with cross-functional teams, monitor escalations, and maintain accurate Salesforce records to ensure a seamless client experience and ongoing operational