National Accounts Lead – Client Ops & Growth

Legacy Group Enterprises Inc; Town of Brookhaven (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Legacy Group Enterprises, Inc. is seeking a National Accounts Manager in Bellport, NY to oversee client portfolios and ensure service delivery aligns with expectations.

You will coordinate with Account Supervisors and Client Service Representatives, manage communications with customers, and drive profitability across assigned accounts. The role focuses on conflict resolution, timely issues resolution, and maintaining strong relationships with clients and vendors.

Qualifications

• Requires a High School Diploma or equivalent.
• Minimum two years of facilities management experience.
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong analytical and organizational abilities.
• Detail oriented and able to multitask.
• Team player and reliable under pressure.

Responsibilities

• Serve as the primary point of contact for customers regarding daily service delivery.
• Maintain proactive communication and develop relationships with clients and vendors.
• Assess service satisfaction and identify growth opportunities with customers.
• Guide Account Supervisors and Client Service Representatives in workload management.
• Negotiate and prepare client bids while balancing cost-effectiveness.
• Coordinate material research and procurement alignment.
• Maintain profitability of assigned accounts to meet company goals.
• Identify issues, resolve them, and communicate resolutions to customers.
• Handle customer and vendor escalations professionally.
• Track and report key performance indicators for customers.
• Suggest process improvements and escalate through proper channels.
• Participate in after-hours escalation rotation as needed.
• Promote positive attitudes and company culture in all interactions.

Skills

Excellent written & verbal comms

Strong analytical skills

Organizational skills

Multitasking ability

Detail oriented

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Legacy Group Enterprises, Inc. is seeking a National Accounts Manager in Bellport, NY to oversee client portfolios and ensure service delivery aligns with expectations.

You will coordinate with Account Supervisors and Client Service Representatives, manage communications with customers, and drive profitability across assigned accounts. The role focuses on conflict resolution, timely issues resolution, and maintaining strong relationships with clients and vendors.