Strategic National Accounts Client Services Lead

CNA; Downers Grove (IL); Hybrid; USD 72,000 - 141,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CNA is seeking a Sr Client Services Manager for National Accounts to lead service strategy and manage broker/client relationships across major accounts. The role emphasizes external engagement, collaboration with underwriting, and driving renewal success.

The position requires deep claims knowledge, strong communication, and the ability to deliver measurable service results while aligning with profitability goals. Hybrid work options and comprehensive benefits are included.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5–8 years experience in claims or third-party administration or insurance operations.
• Claim management experience preferred.
• Certifications such as CPCU, ARM, AIC preferred.

Responsibilities

• Remains externally focused as primary contact for assigned clients, brokers and agents on service relationships with CNA.
• Develops and executes client service goals and measures for renewals and retention.
• Collaborates with underwriting to determine profitable claim service renewals.
• Leads development and evaluation of client service plans and action steps.
• Serves as resource on claim service offerings, processes and innovations.

Skills

Client relationship management

Strong communication

Negotiation skills

Problem solving

Interpersonal skills

MS Office

Claims systems

Team collaboration

Education

Bachelor's degree or equivalent

5–8 years claims/TPA experience

Tools

MS Office Suite

Claims systems

Reporting systems

Job description

CNA is seeking a Sr Client Services Manager for National Accounts to lead service strategy and manage broker/client relationships across major accounts. The role emphasizes external engagement, collaboration with underwriting, and driving renewal success.

The position requires deep claims knowledge, strong communication, and the ability to deliver measurable service results while aligning with profitability goals. Hybrid work options and comprehensive benefits are included.