National Accounts Growth Director

Ropeworks; Northern (KY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

MISTRAS Group, Inc. is seeking a National Account Director to drive profitable revenue growth through strategic account planning, consultative selling, and disciplined opportunity management across our In-Lab service network.

You will lead enterprise-wide account strategy, coordinate across locations, manage contracts, and strengthen customer partnerships by delivering integrated service solutions and a consistent commercial approach.

Qualifications

• Industry-specific and/or NDT experience required.
• Valid Driver’s License

Responsibilities

• Establish and manage relationships across procurement, engineering, quality, operations, and senior leadership.
• Own the enterprise-wide account strategy, coordinating activity across MISTRAS locations so the customer experiences one commercial approach, consistent pricing strategy, and clear accountability.
• Quantify account growth potential and whitespace, including share-of-wallet, underserved locations, programs, capabilities, and competitor-held business, then translate that into specific growth targets.
• Own commercial performance against defined account KPIs, including revenue, margin, retention, pipeline, forecast accuracy, penetration, and progress against the strategic account plan.
• Lead major commercial escalations and contract lifecycle management, including contract renewals, master agreements, pricing structures, terms, customer commitments, and issues that could put revenue or the relationship at risk.
• Develop and execute strategic account plans that support revenue growth, margin expansion, customer retention, and long-term partnership development.
• Build relationships within assigned accounts and position MISTRAS as a trusted solution partner.
• Maintain a strong understanding of MISTRAS’ OneSource solution portfolio, with emphasis on Aerospace & Defense, nondestructive inspection solutions.
• Identify opportunities to expand service penetration across customer locations, programs, and manufacturing processes.
• Collaborate closely with Operations and Sales Leadership to ensure commercial commitments align with operational capabilities, turnaround expectations, and profitability objectives.
• Lead customer discussions related to technical solutions, inspection strategy, service delivery models, and long-term support agreements.
• Ensure customer satisfaction while proactively identifying future business opportunities and areas for operational improvement.
• Drive disciplined opportunity management, including forecasting, quote follow-up, pipeline management, and strategic account reviews.
• Maintain accurate and current account activity, opportunity tracking, and customer information within HubSpot.
• Provide market intelligence and competitive insights related to customer activity, industry trends, pricing pressures, and emerging technologies.
• Support contract negotiations, pricing discussions, and commercial strategy development in coordination with management.
• Represent MISTRAS at customer meetings, trade shows, industry events, and professional forums as appropriate.
• Participate fully in training, professional development, strategic planning sessions, and leadership meetings.

Skills

Strategic account planning

Consultative selling

Opportunity management

Contract negotiations

Pricing strategy

Forecasting & analytics

Stakeholder management

Tools

HubSpot

CRM software

Job description

MISTRAS Group, Inc. is seeking a National Account Director to drive profitable revenue growth through strategic account planning, consultative selling, and disciplined opportunity management across our In-Lab service network.

You will lead enterprise-wide account strategy, coordinate across locations, manage contracts, and strengthen customer partnerships by delivering integrated service solutions and a consistent commercial approach.