National Accounts Client Services Coach & Trainer

Terminix; Harrisburg (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Benefits start Day 1

Drug Free workplace

Competitive benefits package

Job summary

Rentokil North America, Inc. is seeking a Training Specialist for the Client Services team in Harrisburg, PA. This role focuses on developing and delivering coaching, onboarding, and ongoing training for client service colleagues to improve performance.

You will partner with management to design personalized training plans, conduct side-by-side coaching, and support recruitment efforts. A strong emphasis on communication, organization, and teamwork is required.

Qualifications

• Must have held a client service position for at least six months.
• Excellent written and verbal communication skills.
• Strong familiarity with National Accounts.
• Previous leadership experience is a plus.
• Ability to multi-task in a fast-paced environment.
• Basic knowledge of Google, Salesforce, and NA systems.
• Exceptional organizational skills.
• Self-motivator and self-starter.

Responsibilities

• Create and execute training plans for underperforming client service colleagues.
• Side-by-side listening of associate calls, reviewing emails/portals and cases.
• Provide real-time associate coaching and development.
• Participate in recruiting activities and assist with candidate interviews.
• Co-facilitate new hire and recurrent training.
• Facilitate recognition programs & organize center activities.
• Cultivate and maintain functional relationships.
• Assist in ensuring sensitivity, proper routing and responsiveness to customer requirements.

Skills

Client service leadership

Coaching

Communication skills

Organizational skills

Multitasking

Google familiarity

Salesforce familiarity

NA systems knowledge

Education

High School Diploma

Tools

Google

Salesforce

NA systems

Job description

Rentokil North America, Inc. is seeking a Training Specialist for the Client Services team in Harrisburg, PA. This role focuses on developing and delivering coaching, onboarding, and ongoing training for client service colleagues to improve performance.

You will partner with management to design personalized training plans, conduct side-by-side coaching, and support recruitment efforts. A strong emphasis on communication, organization, and teamwork is required.