National Accounts Client Experience Lead

Triumvirate; Santa Fe Springs (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Relocation assistance

Training opportunities

Job summary

Triumvirate Environmental seeks a Client Experience Manager for our Santa Fe Springs, CA team. The CEM serves as the central liaison for national system accounts, aligning communication, service delivery, and account execution across Sales, Operations, Legal, and Billing to ensure a seamless client experience.

The role reports to the Client Governance & Experience Lead and requires 3–5+ years in account management with a keen eye for details, strong communication, and the ability to travel as

Qualifications

• Bachelor’s Degree is required.
• 3–5+ years in Account Management or similar field.
• Proven organizational and time management skills.
• Strong communication skills, both written and verbal.
• Attention to detail with the big picture in mind.
• Must be eligible to work in the United States without sponsorship.

Responsibilities

• Serve as the connective point among Triumvirate branches, operations, and departments to coordinate scheduling, paperwork flow, and client-specific rules.
• Be the WOW! Ambassador on assigned accounts, ensuring a consistent client experience across locations.
• Coordinate with Regional Waste Coordinators and Technical Service to secure approvals for disposal facilities.
• Onboard new clients, coordinating NDA, MSA, CPS, SOW/CPQ documents and PO setup.
• Identify cross-sell opportunities and route them to the National Sales Team.
• Conduct post-job follow-ups to confirm value and resolve open items.
• Schedule and run internal account meetings to align delivery and WOW standards.
• Own Service Delivery Assurance and lead Service Recovery to prevent recurrence of issues.
• Support National Sales with onboarding and contract-to-cash alignment.

Skills

Communication skills

Organizational skills

Time management

Attention to detail

Customer-facing experience

Education

Bachelor’s Degree

Tools

MS Word

Excel

Job description

Triumvirate Environmental seeks a Client Experience Manager for our Santa Fe Springs, CA team. The CEM serves as the central liaison for national system accounts, aligning communication, service delivery, and account execution across Sales, Operations, Legal, and Billing to ensure a seamless client experience.

The role reports to the Client Governance & Experience Lead and requires 3–5+ years in account management with a keen eye for details, strong communication, and the ability to travel as