Strategic Client Engagement Lead

CROSSMARK; Rogers (AR); On-site; USD 80,000 - 95,000; Full time

Job summary

CROSSMARK seeks a Senior Client Engagement Manager to lead complex national retail projects, manage budgets, and drive client engagement. You will mentor CEMs, oversee billing accuracy, and seek up-sell opportunities while ensuring high service levels for clients and coworkers.

The role emphasizes process innovation, financial management, and leadership within CROSSMARK, with an office-based environment and collaboration across management teams.

Qualifications

• Bachelor's degree or equivalent work experience.
• Highly experienced in retail operations and knowledge of basic accounting principles.
• Possess negotiation, project management, research, analysis, and presentation skills.

Responsibilities

• Developing complex and strategic national sales plans for clients and retailers.
• Achieving annual client budgets.
• Establishing, maintaining, and enhancing client relationships.
• Facilitation and loading of all retail projects in the assignment tool following rules.
• Monitoring and reporting project results.
• Collaborate with management to ensure timely execution of retail tasks.
• Initiate and drive process improvement with documentation.

Skills

Negotiation

Project management

Research

Analysis

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Office

Excel

SalesTrak

Job description

CROSSMARK seeks a Senior Client Engagement Manager to lead complex national retail projects, manage budgets, and drive client engagement. You will mentor CEMs, oversee billing accuracy, and seek up-sell opportunities while ensuring high service levels for clients and coworkers.

The role emphasizes process innovation, financial management, and leadership within CROSSMARK, with an office-based environment and collaboration across management teams.