National Account Manager I

TX PLAN; Richardson (TX); Hybrid; USD 66,000 - 100,000; Full time

Job summary

HCSC is seeking an Account Management professional to renew clients within a defined book of business. You will collaborate with brokers and clients, research inquiries, and coordinate internal teams to resolve issues and deliver data-driven insights.

The role requires health insurance knowledge, a State General Agent Insurance License within 90 days, and the ability to travel to client meetings as needed. The position is hybrid in Austin, TX, with a focus on service excellence.

Qualifications

• State General Agent Insurance License or obtain within 90 days.
• Bachelor's degree with 1 year in health insurance/health care in service/sales/marketing, or 3 years in similar role.
• Strong organizational, project management and phone customer service skills.
• Excellent verbal and written communication with internal and external contacts.
• Proficient in Excel, Word, PowerPoint and sales systems.
• Willingness to travel occasionally.
• Associate or Bachelor degree preferred.

Responsibilities

• Support Account Executives to renew clients within assigned book of business.
• Develop relationships with clients and brokers/consultants.
• Research inquiries received from clients & brokers/consultants.
• Coordinate research through internal contacts and operational teams.
• Respond with updates and resolution to customers or company reps.
• Coordinate meetings, including agendas and presentation materials.
• Attend client meetings, health fairs and enrollment meetings as required.
• Gather data, create and maintain databases.
• Research and prepare utilization reports; summarize results.
• Respond to questions from prospects regarding benefit information and options.
• Obtain and maintain Texas Life/Health license; travel as needed.

Skills

Organizational skills

Customer service

Presentation skills

Verbal/written communication

PC proficiency (Excel/Word/PowerPoint)

Education

Bachelor's degree

State General Agent Insurance License

Tools

Sales system

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is hybrid 3 days a week in the office and 2 days a week remote. This role will be based out of the Austin Sales Office.

Job Description Summary

Responsible for supporting Account Management personnel in the renewal of clients within assigned book of business. Responsibilities include communicating with brokers and clients; conducting research on inquiries; resolving issues with assistance from internal operational teams; preparing reports and conducting analysis; attending health fairs and enrollment meetings as required.

• Support Account Executives to renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries received from clients & brokers/consultants
• Coordinate research through internal contacts and operational teams
• Respond directly to customer or company representative with updates and resolution
• Coordinate meetings, including agendas and presentation materials
• Attend client meetings, health fairs and enrollment meetings as required
• Gather data, create and/or maintain databases.
• Research and prepare utilization reports. Summarize and analyze results
• Respond to questions from prospects regarding benefit information and available benefit options.
• Obtain and maintain Texas Life/Health license
• May include travel to client meetings, health fairs and enrollment meetings

Required Job Qualifications

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• Organizational and project implementation skills, phone customer service skills, presentation skills
• Verbal and written communications skills to interact to interact with internal and external contacts
• PC proficiency to include Excel, Word, PowerPoint. and sales system
• Willingness and ability for occasional travel
• Associate or Bachelor Degree Preferred Job Qualifications: (Specify the preferred level of education, experience, knowledge and skill desired when filling this job.)
• Associate or Bachelor Degree

Compensation

Compensation: $66,400.00 - $99,600.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.