National Account Manager HoReCa and Bakery Chains

Barry Callebaut Group; United States; Remote; USD 87,000 - 127,000; Full time

Job summary

Barry Callebaut Group seeks a commercially driven National Account Manager to lead growth of Chain & Regional Accounts in the UK. You will build strong customer partnerships, identify new business opportunities, and drive profitability across the product portfolio.

You will partner with Marketing, R&D, and the Chocolate Academy to deliver innovative customer solutions and value-added offerings. Expect regular UK travel and close cross-functional collaboration to meet business objectives.

Qualifications

• Experience managing national or regional accounts in FMCG.
• Full UK driving licence and willingness to travel the UK.
• Strong commercial acumen with track record of growth.
• Skilled relationship builder across all levels.
• Strong analytical skills to interpret market data.
• Excellent communication, negotiation, and presentation skills.
• Experience leading cross-functional projects.
• Self-motivated, resilient, proactive with problem-solving mindset.

Responsibilities

• Manage and grow a portfolio of Chain & Regional Accounts, driving sales and profitability.
• Identify and secure new business opportunities with focus on innovation.
• Develop joint business plans aligning customer needs with growth objectives.
• Build relationships with stakeholders across sales, procurement, technical, NPD, and supply chain.
• Conduct regular business reviews and monitor customer development pipelines.
• Monitor market activity and translate insights into actionable plans.
• Coordinate customer engagement strategies for consistent account management.
• Manage contract administration, pricing, and payment processes with internal teams.
• Deliver accurate sales forecasts and performance updates.

Skills

Account management

FMCG

Travel

Driving licence

Commercial acumen

Relationship building

Analytical mindset

Communication skills

Negotiation

Presentation skills

Cross-functional

Job description

18-Month Fixed-Term Contract | Remote, UK

About the Role

We are looking for a commercially driven National Account Manager to lead the growth and profitability of our Chain & Regional Accounts portfolio. In this role, you will develop strong customer partnerships, identify new business opportunities, and drive sustainable growth across our product portfolio. Working closely with cross-functional teams including Marketing, R&D, and the Chocolate Academy, you will help deliver innovative customer solutions and create value for key accounts.

Key Responsibilities

• Manage and grow a portfolio of Chain & Regional Accounts, driving sales, profitability, and customer satisfaction.
• Identify and secure new business opportunities, with a focus on innovation and value-added product solutions.
• Develop joint business plans that align customer needs with commercial growth objectives.
• Build strong relationships with stakeholders across sales, procurement, technical, NPD, and supply chain functions.
• Conduct regular business reviews and maintain a clear understanding of customers’ innovation and development pipelines.
• Monitor market, customer, and competitor activity and translate insights into actionable plans.
• Coordinate customer engagement strategies and ensure consistent account management across your portfolio.
• Manage contract administration, pricing, and payment processes in collaboration with internal stakeholders.
• Deliver accurate sales forecasts, reporting, and performance updates to support business objectives.

About You

• Proven experience managing national or regional accounts within an FMCG environment.
• Full UK driving licence and willingness to travel regularly across the UK.
• Strong commercial acumen with experience owning sales performance and delivering growth.
• Skilled relationship builder, confident engaging and influencing stakeholders at all levels.
• Strong analytical mindset with the ability to interpret market data and identify opportunities.
• Excellent communication, negotiation, and presentation skills.
• Experienced in managing cross-functional projects and working collaboratively across teams.
• Self-motivated, resilient, and proactive, with a solution-focused approach to challenges.
• Knowledge of foodservice, manufacturing, or related sectors would be advantageous.