National Account Manager

jas; Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

JAS seeks a National Account Manager to grow and manage multiple client relationships across a defined geography. You will coordinate with Regional, Global, and local operations to align strategies and deliver on client requirements.

The role emphasizes strategic development, client-facing leadership, and rigorous operational execution to improve service quality and profitability across key accounts.

Qualifications

• Experience managing national client relationships and coordinating with cross-functional teams.
• Ability to develop and execute strategic plans for multiple clients.
• Experience creating, tracking and reporting KPI metrics and performance reviews.

Responsibilities

• Manage the national commercial relationship for each assigned client and identify opportunities.
• Coordinate with Regional and Global Account Managers and local operations to meet client needs.
• Create and review SOPs, and ensure client expectations are reflected in operations.

Skills

Account management

Strategic development

Stakeholder collaboration

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The National Account Manager will be tasked to manage, maintain and grow multiple clients within their assigned geography (assigned branch). The National Account Manager will ensure that they coordinate their efforts within their assigned group of stakeholders for each client (Regional Account Manager, Global Account Manager and local operations). The allocation of time for the National Account Manager should be as follows: National Account Manager should consist of approximately;

• 50-60% - Strategic Development and Initiatives
• 40-50% - Tactical, Operational & Process Management

RESPONSIBILITIES

• Customer facing
  • Manages the national business (commercial) relationship for each assigned client. Identification of possible business at risk
  • Identification of new client opportunities
• Operational excellence
  • SOP creation, review and sign-off with relevant stakeholders and final distribution. The National Account Manager will ensure that local operations are clear on all client expectations and requirements as noted within the SOP.
  • Report creation, monitoring and distribution as required for each assigned client.
  • Monthly Business Reviews (MBRs) to be held with each assigned client to review operational performance and KPI metrics. Feedback from each MBR should be communicated to local operations for any necessary corrective and or preventative actions. This feedback should also be communicated to the respective account management team (Regional Account Manager and Global Account Manager)
  • Quarterly Business Reviews (QBRs)
• Daily Account Maintenance
  • Operational escalations - as per client SOP. All operational exceptions will be managed by the local branch operations. The National Account Manager will not be responsible for the day-to-day operational activities within the local branch.
  • Finance (accounts receivable, DSO) escalations - as per client SOP
  • For client spot quotes, the National Account Manager will ensure that the request is being worked on by the respective product teams within the branch and will also ensure that the request is being sent on time to the client. The National Account Manager will not work directly on spot quotations (sending pricing requests to origin and or destination). In certain cases, there may be exceptions to this process, and the account manager may be heavily involved in the spot quote process. These exceptions may be related to client requests, shipment size, quote complexity or high GP related shipments. Again, these would be the exception, not the norm.
• Account Escalations
  • As mentioned previously under section 3.0, the National Account Manager will only get involved in operational and finance related escalations when the local branch has exhausted all other means of escalation.
  • For each type of escalation, the National Account Manager will ensure these are clearly defined within each client SOP and will also ensure alignment and agreement with local branch operations.
• Account Profiles & Strategic Development
  • Each National Account Manager will develop and maintain an account profile for each of their assigned clients.
  • Each National Account Manager will develop, share and execute their unique strategic development strategy for each of their assigned clients. Each strategic development strategy will need to be shared with their respective account team members to ensure alignment of both the regional and global strategies for each client.
  • Each National Account Manager will develop (1) Continuous Improvement (Project) plan per year for each of their clients. In addition, each National Account Manager will develop (1) Internal (JAS) Continuous Improvement (Project) plan per year for each client.
• Account Management Engagement
  • Ensure alignment with global, regional and local account team members. Account strategy and development
  • Ownership and alignment of account responsibilities
  • Tender process. All local tenders must be forecasted with the regional bid team within 90 days of tender release. The National Account Manager is expected to also be active in all internal and external calls relating to the tender process.
  • Implementation process. The National Account Manager will actively participate with the regional implementation team process.
  • Participation in client regional QBRs.
  • Active management of each client's accounts receivable balance, and to elevate (internally and externally) as necessary.
• Account Management KPI Metrics
  • The National Account Manager will be responsible for entering (8) customer meetings per month. These can be face-to-face meetings or online meetings - however, each meeting is required to h