National Account Manager

JAS Worldwide; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

JAS Forwarding (USA), Inc. seeks a National Account Manager to oversee and grow a portfolio of U.S.-based clients.

You will collaborate with regional and global teams to align strategies and drive revenue, while ensuring exceptional client service and cross-functional coordination. Responsibilities include managing the national relationship, leading quarterly business reviews, developing strategic plans, and driving operational excellence through SOP adherence, KPI reporting, and proactive issue

Qualifications

• 3+ years’ experience in transportation industry logistics and/or freight forwarding.
• 5+ years’ experience in account management.
• Excellent organizational, written, and verbal skills.
• Strong MS Office and data reporting abilities.
• Self-motivated with ability to work independently and in a team.

Responsibilities

• Manage the national business relationship for each assigned client.
• Identify at-risk business and new client opportunities.
• Lead monthly and quarterly business reviews (MBRs & QBRs).
• Develop and maintain client profiles and strategic development plans.
• Coordinate with regional/global teams to align strategies for each client.
• Monitor accounts receivable and ensure KPI performance.
• Ensure SOPs are created/reviewed and followed by local operations.

Skills

Transportation logistics

Account management

Organizational skills

Communication skills

Presentation skills

MS Office

Detail oriented

Team player

Tools

Microsoft Office

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The National Account Manager will be tasked to manage, maintain and grow multiple clients within their assigned geography (assigned branch). The National Account Manager will ensure that they coordinate their efforts within their assigned group of stakeholders for each client (Regional Account Manager, Global Account Manager and local operations). The allocation of time for the National Account Manager should be as follows: National Account Manager should consist of approximately;

· 50-60% - Strategic Development and Initiatives
· 40-50% - Tactical, Operational & Process Management

RESPONSIBILITIES:

Customer facing

• Manages the national business (commercial) relationship for each assigned client.
  • Identification of possible business at risk
  • Identification of new client opportunities

Operational excellence

• SOP creation, review and sign-off with relevant stakeholders and final distribution. The National Account Manager will ensure that local operations are clear on all client expectations and requirements as noted within the SOP.
  • Report creation, monitoring and distribution as required for each assigned client.
  • Monthly Business Reviews (MBRs) to be held with each assigned client to review operational performance and KPI metrics. Feedback from each MBR should be communicated to local operations for any necessary corrective and or preventative actions. This feedback should also be communicated to the respective account management team (Regional Account Manager and Global Account Manager)
  • Quarterly Business Reviews (QBRs)

Daily Account Maintenance

• Operational escalations – as per client SOP. All operational exceptions will be managed by the local branch operations. The National Account Manager will not be responsible for the day-to-day operational activities within the local branch.
• Finance (accounts receivable, DSO) escalations – as per client SOP
• For client spot quotes, the National Account Manager will ensure that the request is being worked on by the respective product teams within the branch and will also ensure that the request is being sent on time to the client. The National Account Manager will not work directly on spot quotations (sending pricing requests to origin and or destination). In certain cases, there may be exceptions to this process, and the account manager may be heavily involved in the spot quote process. These exceptions may be related to client requests, shipment size, quote complexity or high GP related shipments. Again, these would be the exception, not the norm.

Account Escalations

• As mentioned previously under section 3.0, the National Account Manager will only get involved in operational and finance related escalations when the local branch has exhausted all other means of escalation.
• For each type of escalation, the National Account Manager will ensure these are clearly defined within each client SOP and will also ensure alignment and agreement with local branch operations.

Account Profiles & Strategic Development

• Each National Account Manager will develop and maintain an account profile for each of their assigned clients.
• Each National Account Manager will develop, share and execute their unique strategic development strategy for each of their assigned clients. Each strategic development strategy will need to be shared with their respective account team members to ensure alignment of both the regional and global strategies for each client.
• Each National Account Manager will develop (1) Continuous Improvement (Project) plan per year for each of their clients. In addition, each National Account Manager will develop (1) Internal (JAS) Continuous Improvement (Project) plan per year for each client.

Account Management Engagement

• Ensure alignment with global, regional and local account team members.
  • Account strategy and development
  • Ownership and alignment of account responsibilities
  • Tender process. All local tenders must be forecasted with the regional bid team within 90 days of tender release. The National Account Manager is expected to also be active in all internal and external calls relating to the tender process.
  • Implementation process. The National Account Manager will actively participate with the regional implementation team process.
  • Participation in client regional QBRs.
  • Active management of each client’s accounts receivable balance, and to elevate (internally and externally) as necessary.

Account Management KPI Metrics

• The National Account Manager will be responsible for entering (8) customer meetings per month. These can be face-to-face meetings or online meetings – however, each meeting is required to have a formalized agenda and action items based on the conclusion of each meeting.
• The National Account Manager will have a National Account Sponsor assigned to each of their respective clients. Each National Account Manager will be required to have National Account Sponsor meetings every quarter for each of their accounts. A National Account Sponsor can include (but not limited to), Branch Manager, Product Manager, Operations Manager, Trade Lane Manager, etc.
• The National Account Manager will be responsible for providing their national account details to the respective Regional Account Manager as it pertains to the monthly Executive Summaries. The information must be submitted by the 6th day of the month (for account activity from the prior month).
• The National Account Manager is responsible for updating each account’s SOP and Strategic Account Plan twice per year.
• The National Account Manager is responsible for conducting a QBR per quarter for each account they are assigned to.

Qualifications

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• 3+ years’ experience in transportation industry logistics and/or freight forwarding
• 5+ years’ experience in account management
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently

_JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization._

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.