National Account Customer Service Representative

Centimark Corporation; Canonsburg, Northern (Washington County, KY); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Vision Plan

Life Insurance

401K Match

Roth 401K

Holidays & Vacation

ESOP

Flexible Spending Account

Referral Bonuses

Day shift

Growth Opportunities

Job summary

CentiMark Corporation in Canonsburg, PA is seeking a National Account Customer Service Representative to serve as the primary contact for customers, processing roofing work orders, providing updates, and coordinating with internal teams across North America.

The role emphasizes clear communication, problem-solving, and relationship-building with clients. Experience with CRM systems (Salesforce) is a plus, and a proactive, detail-oriented mindset is essential.

Qualifications

• Excellent communication and interpersonal skills, written and verbal.
• Strong organizational skills with ability to prioritize tasks.

Responsibilities

• Be the first point of contact for customers, processing roofing work orders.
• Provide timely ETAs and updates to customers.
• Build relationships with customers and collaborate with internal offices.
• Educate customers on roofing needs from field offices.
• Address questions and concerns, resolving issues to ensure satisfaction.
• Coordinate with Account Managers, Sales Reps, and Management to ensure service excellence.
• Conduct professional conversations via phone and email.
• Track roofing quote opportunities in the CRM and follow up for approvals.
• Work as a team to achieve high customer satisfaction.

Skills

Communication

Interpersonal skills

Organization

Detail orientation

CRM familiarity

Salesforce

Tools

Salesforce

Job description

CentiMark Corporation is hiring a National Account Customer Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $42k - $45k with premier benefits!

Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you!

CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused National Account Customer Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.

Job Summary

• Be the first point of contact for our valued customers, receiving and processing roofing work orders
• Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
• Build strong relationships with customers and collaborate effectively with our internal offices across North America
• Educate customers on their roofing needs based on information relayed from our field offices
• Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
• Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
• Conduct professional conversations with customers via phone and email
• Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
• Work collaboratively as a team to achieve exceptional customer satisfaction for all clients

Candidate Qualifications

• Thrives in a fast-paced environment and enjoys exceeding customer expectations
• Possesses excellent communication and interpersonal skills, both written and verbal
• Demonstrates strong organizational skills and the ability to prioritize tasks effectively
• Has a keen eye for detail and accuracy
• Proficiency in using a CRM system (like Salesforce) is a plus
• Experience in the roofing industry is preferred, but not required

Premier Benefits

• 2 Health Insurance Plans:
  • No Cost “Core Plan” – No Cost Medical & Dental
  • “Buy Up Plan” – Features a lower deductible for Medical
• Vision Plan
• Employer Paid Life & AD&D Insurance
• Traditional 401K with Company Match
• Roth 401Kwith Company Match
• Paid Holidays and Vacation
• Employer Provided Employee Stock Ownership Program (ESOP)
• Flexible Spending Account (FSA)
• Referral Bonuses
• Dayshift Hours
• Growth Opportunities

WHY WORK FOR CENTIMARK? >>>> CLICK HERE TO WATCH VIDEO!

CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website --www.CentiMark.com/jobs