National Account Coordinator

Mitchell International, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading workplace injury recovery and rehabilitation services company as an account coordinator. This role offers the chance to manage customer interactions, generate insightful reports, and collaborate across teams in a supportive work environment with remote flexibility. Candidates should have extensive experience in client services and proficiency in Excel, complemented by strong communication skills.

Benefits

Comprehensive benefits package including Medical, Dental, Vision, and 401(k)

Tuition reimbursement

Resources for healthier living

Opportunity for career advancement

Qualifications

• 4+ years of relevant experience in account coordination, data analysis or client services.
• Demonstrated proficiency with advanced Excel functions.
• Strong communication skills.

Responsibilities

• Manage direct customer and partner interactions.
• Generate ad hoc reports for analytical outputs.
• Maintain accurate account information.

Skills

Customer service orientation

Attention to detail

Time management

Strong written and verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

PowerPoint

Job description

Employer Industry: Workplace Injury Recovery and Rehabilitation Services

Why consider this job opportunity:
- Salary up to $28.85 per hour
- Comprehensive benefits package including Medical, Dental, Vision, and 401(k)
- Tuition reimbursement and resources for healthier living
- Opportunity for career advancement and continuous skill development
- Supportive and collaborative work environment
- Flexibility to work remotely

What to Expect (Job Responsibilities):
- Manage direct customer and internal partner interactions through both inbound and outbound communication channels
- Collaborate across teams to address service requests, follow-up activities, and escalations
- Maintain accurate account information by updating databases and managing customer documentation/forms
- Generate ad hoc reports and integrate data from multiple sources for analytical outputs
- Provide reporting and analytical support to 10-18 National Accounts daily

What is Required (Qualifications):
- High school diploma or equivalent required
- 4+ years of relevant experience in account coordination, data analysis, or client services
- Demonstrated proficiency with Microsoft Excel, including advanced functions such as filtering, pivot tables, and VLOOKUP/XLOOKUP formulas
- Strong written and verbal communication abilities
- Attention to detail when managing account information and generating reports

How to Stand Out (Preferred Qualifications):
- Proficiency in PowerPoint for creating polished client presentations
- Experience with database queries and data integration from multiple sources
- Ability to program and maintain reporting tools and information dashboards
- Customer service orientation with a focus on building productive relationships
- Time management skills to handle multiple national accounts simultaneously

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