Furniture Sales Account Coordinator

Empire Office, Inc.; New Jersey; Remote; USD 45,000 - 65,000; Full time

Job summary

Empire Office, Inc., the largest commercial furniture dealer, is seeking a Furniture Sales Account Coordinator. This full-time role involves providing high-level customer service and administrative support to the sales team, ensuring the smooth execution of orders from initiation to completion. Candidates should be proactive, highly organized, and possess strong communication skills. Experience with Steelcase and proficiency in Microsoft Office are required.

Qualifications

• High School Degree plus 1-2 years of experience.
• Bachelor’s degree or equivalent is required.
• Experience with Steelcase and Hedberg is necessary.

Responsibilities

• Assist in preparation of quotes and orders ensuring accuracy.
• Coordinate with vendors to confirm order details.
• Maintain records of client interactions and order statuses.

Skills

Communication

Organization

Critical Thinking

Proactive Initiative

Time Management

Education

High School Degree

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Details

Level: Experienced

Job Location: WFH NJ - NJ, NJ

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Job Shift: Day

Description

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 79 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview

Empire Office is actively seeking a remote Furniture Sales Account Coordinator to support our sales team and client success. The Furniture Sales Account Coordinator plays a vital role within our sales team, delivering high-level customer service and administrative support to ensure the seamless execution of orders and projects from initiation to completion. This position is key to helping us uphold our commitment to “Delivering Perfect” by supporting sales efforts and exceeding customer expectations.

Key Responsibilities
The Sales Coordinator will manage various aspects of the account coordination process, including:

• Assist in the preparation of quotes and orders, ensuring accuracy in pricing and product details.
• Coordinate with vendors to confirm order details and follow up on acknowledgments.
• Maintain updated records of client interactions and order statuses in our internal systems.
• Support the sales team by managing small to mid-sized projects under supervision.
• Organize and color-code floor plans and product counts for client presentations.
• Assist with the creation of sales reports and documentation required for meetings.
• Request and track Certificates of Insurance (COI) as needed for project installations.
• Provide excellent customer service by addressing client inquiries and ensuring timely responses.
• Support the team in organizing and preparing materials for client installations, including managing punch lists, and assisting with the resolution of any discrepancies.
• Collaborate with the Senior Sales Coordinators and Sales Managers to ensure all projects are completed on time and within scope.

Order Follow-up:

• Confirming receipt of purchase orders with vendors.
• Confirming receipts of acknowledgments from vendors.
• Creating and managing vendor requests for deposits.
• Leading the resolution of acknowledgment discrepancies.
• Creating order status reports (initiate and maintain throughout).

Pre-Installation:

• Creating Operations requests (advise union/non-union; standard time or overtime).
• Assisting in the preparation of installation packages/binders.

Install:

• Maintaining punch list documentation (dates, advising clients).
• Ordering punch list items (if necessary/requested).
• Creating laser and RA tickets when PM is not involved to prompt freight claims.
• Completing installation.

Post Installation:

• Invoicing upon delivery and installation.
• Managing day two orders.
• Maintaining client contact to ensure satisfaction.

Other:

• Inputting and setting up new customers and vendors.
• Requesting warranty information.
• Compiling Product Mix Reports.

Qualifications

Skills & Qualifications

• High School Degree plus 1-2 years of professional experience.
• Bachelor’s degree or equivalent.
• Steelcase and Hedberg experience required.
• Furniture or dealership experience a plus but not required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong communication skills, both written and oral.
• Ability to take initiative and think proactively.
• Comfortable handling multiple tasks at a time.
• Proven organizational and time management skills.
• Critical thinking capabilities to solve any issues.
• Understanding and adherence to deadlines.
• Ability to work well in a team environment.