Virtual Account Coordinator

Airbus; Houston (TX); Remote; USD 50,000 - 75,000; Full time

Job summary

A leading company in the lubricant industry is seeking a Virtual Account Coordinator in Houston. This role involves managing customer accounts, ensuring high-quality service delivery, and driving customer engagement through effective communication strategies and tools. The ideal candidate should have a four-year degree, customer service experience, and be proficient in Salesforce and Power BI. Join us to enhance customer relationships and contribute to our growth!

Benefits

Paid parental leave

Education assistance program

Employee assistance program

Various healthcare plan options

401(k) plan

Qualifications

• Experience in B2B distribution or similar industries preferred.
• Proficiency in Salesforce, Power BI or similar tools greatly preferred.
• Ability to manage multiple accounts and prioritize tasks effectively.

Responsibilities

• Primary contact for assigned lubricant Virtual accounts.
• Identify opportunities for upselling and enhance customer satisfaction.
• Monitor and track customer interactions to identify patterns.

Skills

Communication

Customer Service

Cross-functional collaboration

Problem Solving

Education

Four year degree in Business Administration, Industrial Distribution, Supply Chain Management or similar

Master’s degree (preferred)

Tools

Salesforce

Power BI

MS Office

Job description

Virtual Account Coordinator page is loaded

Virtual Account Coordinator

Apply remote type Flex locations Houston, Texas , USA time type Full time posted on Posted 10 Days Ago job requisition id JR103691

Your Role & Responsibilities

Job Summary:

Virtual Account Coordinator is responsible for managing and engaging a portfolio of lubricant-focused customer accounts, ensuring consistent communication and service delivery under the guidance of their manager. The role focuses on driving customer experience through efficient customer interaction strategies, automated tools, and strategic engagement. This position will report to the Senior Manager.

Job Description:

• Serve as the primary contact for assigned lubricant Virtual accounts.

• Maintain consistent communication through automated tools, phone calls, and email.

• Identify opportunities for upselling, cross-selling, or resolving issues to enhance customer satisfaction.

• If a customer asks a technical question, you may connect them to the correct internal support person for the answer.

• Collaborate with customer service teams to populate and maintain accurate customer contact information in the database.

• Monitor and track customer interactions to identify patterns and opportunities.

• Determine ways of improving the efficiency of communications to ensure this large group of customers is communicated with in a meaningful and regular way.

• Work with customer service to determine when higher-touch engagement is required, escalating accounts as needed.

• Align with the customer service team to address day-to-day inquiries and order management efficiently.

• Meet or exceed KPIs related to customer interactions and responsiveness.

• Track and report on customer utilization, retention and GP performance against targets.

• Leverage feedback from customers and internal teams to refine lubricant account engagement strategies.

• Contribute to developing and enhancing automated outreach processes.

Your Profile

Education and Experience:

• Four year degree in Business Administration, Industrial Distribution, Supply Chain Management or similar from a federally accredited university.

• A master’s degree may be preferred.

• Ability and willingness to travel up to 20%.

• Experience in B2B distribution or similar industries is preferred but not essential.

• Demonstrated ability to work cross-functionally with diverse teams.

• Experience in sales, account management, or customer service is preferred

• Proficiency in Salesforce, Power BI or similar tools and data management systems are greatly preferred

• Strong communication skills, both written and verbal in English are required

• Proficiency in French or Spanish are beneficial

• Proven ability to manage multiple accounts and prioritize tasks effectively is an asset

• Excellent MS Office skills (Word, Excel, PowerPoint, Outlook), Teams and SharePoint.

Our Offer

• We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

• Paid parental leave

• Education assistance program

• Employee assistance program

• Various healthcare plan options as well as 401(k)

Interested?

We look forward receiving your application.

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

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Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf .

Brenntag TA Team