Senior Account Coordinator

Tier10 Advertising; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading marketing agency seeks a Senior Account Coordinator to manage client accounts, ensuring timely deliverables and high customer service standards. The ideal candidate will possess strong communication skills, a background in marketing or advertising, and experience in the automotive industry. This full-time, remote position offers competitive compensation and benefits.

Benefits

Medical insurance

Vision insurance

401(k)

Paid vacation

Wellness programs

Qualifications

• 3+ years of professional experience in an agency setting.
• Experience in Automotive Agency or Customer Service is highly preferred.
• Exceptional communication skills and ability to articulate clearly.

Responsibilities

• Manage multiple client accounts and assist marketing Account Directors.
• Prepare account service documents and maintain communication with clients.
• Problem-solve production issues and ensure timely deliverables.

Skills

Communication

Organization

Critical Thinking

Customer Service

Education

Bachelor's degree in Marketing, Advertising, Communications, or related field

Tools

Microsoft Office

Job description

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As a Senior Account Coordinator, you must possess superior communication skills and have thorough knowledge of Agency-Client relationships and processes. You will work closely with Account Directors and the Production Team to ensure timely deliverables. You possess a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service.

Ideal Candidate Background and Attributes: You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. You have experience and working knowledge of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing and/or Automotive Advertising/Agency (preferred).

This is a full-time, salaried, remote position. Candidates must reside within continental U.S., eastern and central time zones preferred, but all are welcome to apply.

Responsibilities:

• Attain working knowledge of company processes, account management, integrated strategies and our proprietary technology platform, Apollo
• Work on multiple client accounts, assisting multiple marketing Account Directors
• Prepare account service documents, i.e., meeting agendas, reporting decks, and general Client communications
• Manage deliverables performance tracking and reporting
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with the Account Team on deliverables’ status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Problem-solve production issues and errors; escalate issues, as needed
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients’ Consumer Portal(s)
• Knowledgeable of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance

ADDITIONAL DAILY RESPONSIBILITIES:

• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Continually seek ways to add value to the Client / Agency relationship

REQUIREMENTS:

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• A minimum of 3+ years’ professional experience
• Agency experience, required
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, highly preferred!
• Proficient in Microsoft Office
• Extremely organized, task and detailed-oriented
• Must be a critical thinker
• Exceptional communication skills; demonstrated ability to write, listen and articulate in a clear, concise and professional manner
• Demonstrated ability to proactively take ownership of projects
• Ability to establish priorities and objectives
• Must be flexible in a fast-paced, ever-changing environment
• Must maintain focus and constructive behavior under pressure

COMPENSATION

Competitive compensation will be commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness and more.

NEXT STEPS

If you are interested in this position and believe your experience is a perfect fit, please SUBMIT a current resume and contact information. Please note, given the overwhelming applicant response to our post the recruiting team is only able to reach out to applicants who are selected to move forward. If you are selected, one of our Talent Managers will reach out to you within 7-10 business days from your submission. Thank you, and best of luck!

ABOUT TIER10

Tier10 brings together a team of professionals from the automotive, entertainment, and design worlds. Our creative is award winning. Our results are industry leading. We are humble, wear many hats, and dominate the automotive association vertical. We help one another climb; we don't climb over one another. Clients aren't just customers, they're partners. Integrity and a team-driven environment serve as incubators. If you're ready to be an idea engineer with some of the best collaborators in the industry, let's see where you can put your talents to work.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Advertising, and Customer Service

• Industries

  Marketing Services, Advertising Services, and Technology, Information and Media

Referrals increase your chances of interviewing at Tier10 Advertising by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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