Service Coordinator

Crawford Mechanical Services; Gilbert (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

PTO & paid holidays

Comprehensive benefits

Growth opportunities

Job summary

Crawford Mechanical Services is seeking a Service Coordinator to ensure daily service operations run smoothly by coordinating technician schedules, dispatching calls, and maintaining accurate service documentation.

You will serve as the main liaison between customers, field technicians, and service leadership, delivering outstanding service while supporting performance and team success.

Qualifications

• 2+ years in service coordination, dispatching, scheduling, or customer service.
• Experience in construction, mechanical, HVAC, or related services preferred.
• Strong scheduling and workforce planning capabilities.

Responsibilities

• Receive and respond to customer service requests via phone, email, and portals.
• Schedule and dispatch technicians based on availability and priority.
• Maintain real-time service schedules and updates.
• Serve as primary customer liaison throughout the service process.
• Maintain work orders, tickets, notes, and customer records in the service system.
• Generate purchase orders, reconcile receipts, and assist admin docs.
• Process payroll entries and prepare weekly payroll summaries.
• Track KPIs like response times, utilization, and customer satisfaction.
• Support after-hours dispatch and urgent service requests.
• Collaborate with managers, technicians, and internal teams to improve service delivery.

Skills

Scheduling

Dispatching

Customer service

Communication

Organizational skills

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Dispatching software

CMMS/CRM

QuickBooks

MS Office

Job description

About the Role

The Service Coordinator is responsible for ensuring daily service operations run efficiently by coordinating technician schedules, dispatching service calls, managing customer communications, and maintaining accurate service documentation. This position serves as the primary liaison between customers, field technicians, and service leadership to deliver exceptional customer service while supporting operational performance and team success.

What You’ll Be Responsible For

• Receive and respond to customer service requests via phone, email, and online portals in a timely manner
• Schedule and dispatch technicians based on availability, skill set, customer priority, and geographic routing
• Maintain real-time service schedules and communicate schedule updates to technicians and customers
• Serve as the primary point of contact for customers throughout the service process
• Confirm appointments, provide service updates, and complete post-service follow-up communications
• Maintain accurate work orders, service tickets, technician notes, and customer records within the service management system
• Generate purchase orders, reconcile receipts, and assist with service-related administrative documentation
• Process daily payroll entries and prepare weekly payroll summaries
• Track key performance metrics including response times, technician utilization, preventive maintenance compliance, and customer satisfaction
• Support on-call dispatch operations and respond to urgent service requests as needed
• Collaborate with service managers, technicians, and internal departments to ensure efficient service delivery and continuous operational improvement

What You Need

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• 2+ years of experience in service coordination, dispatching, scheduling, or customer service within construction, mechanical, HVAC, plumbing, or related service industries
• Strong understanding of scheduling, dispatching, workforce planning, and service operations
• Experience with dispatching software, CMMS/CRM platforms, QuickBooks, and Microsoft Office Suite
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment
• Excellent communication, organizational, and customer service skills
• Ability to read work orders, service tickets, and basic scopes of work
• Working knowledge of HVAC, plumbing, or commercial construction service operations preferred
• Strong problem-solving skills with the ability to make decisions under pressure

Work Environment & Physical Requirements

• Office-based position with frequent interaction with field personnel and customers
• Fast-paced environment requiring the ability to manage multiple priorities and frequent interruptions
• Prolonged periods of sitting, computer work, and telephone communication
• Occasional flexibility required to support after-hours or emergency dispatch operations

What We Offer

• Competitive compensation
• PTO and paid holiday package
• Comprehensive benefits
• A collaborative, service-focused culture with strong teamwork and accountability
• Opportunities for professional growth and career advancement
• The authority and support to make decisions, improve processes, and help drive operational success

Join a growing team with a strong pipeline of work, a commitment to exceptional customer service, and opportunities to build a rewarding long-term career.