Naples Guest Experience Host — Warm Welcome & Seamless Seating

Skillets Restaurants; Naples (FL); Híbrido; USD 24.000 - 32.000; Jornada completa

Descripción de la vacante

Skillets Restaurants in Naples, FL is seeking a friendly and outgoing Host to be the first point of contact for guests. You will greet guests, seat them, manage waitlists, and coordinate with the waitstaff to ensure a smooth service flow.

Responsibilities include answering calls, maintaining reservations, and upholding a clean, welcoming host stand. Prior customer service or hospitality experience is preferred, with a professional appearance and strong communication skills.

Formación

• High School Diploma or equivalent.
• Proven experience in customer service or hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure and in a fast-paced environment.
• Outstanding problem-solving skills and ability to think quickly on your feet.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with reservation systems is a plus.

Responsabilidades

• Welcome and greet guests in a polite and friendly manner
• Escort guests to their assigned tables and ensure they are comfortable
• Manage guest reservations and maintain an organized seating system
• Answer phone calls, take and relay messages, and provide accurate information to guests
• Assist in coordinating with the waitstaff to ensure smooth and timely service
• Maintain a clean and presentable host stand and lobby area
• Anticipate guest needs and provide exceptional customer service at all times
• Resolve guest concerns or complaints promptly and professionally
• Collaborate with the management team to improve guest experience and implement any required changes
• Adhere to all company policies, procedures, and safety regulations

Conocimientos

Customer service

Hospitality

Communication

Interpersonal

Organization

Multitasking

Problem solving

Professional appearance

Reservation systems

Educación

High School Diploma or equivalent

Herramientas

Reservation systems

Descripción del empleo

Skillets Restaurants in Naples, FL is seeking a friendly and outgoing Host to be the first point of contact for guests. You will greet guests, seat them, manage waitlists, and coordinate with the waitstaff to ensure a smooth service flow.

Responsibilities include answering calls, maintaining reservations, and upholding a clean, welcoming host stand. Prior customer service or hospitality experience is preferred, with a professional appearance and strong communication skills.