Concierge

Boardwalk IG Management LLC; Yountville (CA); On-site; USD 40,000 - 62,000; Full time

Job summary

Estate Yountville, located in the heart of Napa Valley, seeks a Concierge to create unforgettable guest journeys and elevate each stay with bespoke recommendations and VIP access. You will curate itineraries, build lasting relationships with wineries and cuisines, and deliver flawless, personalized service in a luxury hotel setting.

You will connect guests with dining, entertainment, and cultural experiences, using insider access to exceed expectations while collaborating with hotel teams to

Qualifications

• Deep knowledge of Napa Valley, wineries, restaurants and cultural experiences.
• Familiarity with local events, festivals, and seasonal activities.
• Strong local relationships with wineries, restaurants, tour operators, and service providers.
• Ability to think quickly and creatively to handle guest inquiries or issues.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work under pressure.
• Strong organizational and time-management skills.
• Detail-oriented with a high degree of accuracy in work.
• Positive, professional demeanor and superior customer service.

Responsibilities

• Curate personalized itineraries that showcase Napa Valley highlights.
• Build relationships with guests, understanding preferences and delivering personalized service.
• Maintain strong relationships with wineries, restaurants, and cultural establishments for exclusive access.
• Connect guests with dining, entertainment, and local culture using insider knowledge.
• Deliver exceptional service by anticipating needs and exceeding expectations.
• Coordinate exclusive services such as private tours, transportation, spa bookings, and reservations at Michelin-starred venues or VIP events.
• Collaborate with housekeeping, F&B, and management to ensure flawless guest experience.
• Upsell premium experiences and amenities to enhance guest satisfaction and hotel revenue.

Skills

Napa Valley knowledge

Event awareness

Local connections

Quick thinking

MS Office proficiency

Written & verbal communication

Multitasking

Time management

Attention to detail

Customer service

Tools

Microsoft Office

Job description

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY

Our Concierge team is the heart of our guests’ journey, crafting unforgettable experiences and elevating every stay to the extraordinary. As a Concierge, you’ll be the go‑to expert, curating personalized itineraries, and delivering impeccable service. If you are passionate about hospitality and have a deep understanding of Napa Valley, this is your opportunity to shine!

ESSENTIAL JOB RESPONSIBILITIES

• Curate personalized itineraries that showcase the best of Napa Valley
• Build relationships with guests, understanding their preferences and delivering personalized service that goes above and beyond
• Build and maintain strong relationships with local wineries, restaurants, and cultural establishments to ensure exclusive access and enhance the guest experience through personalized recommendations and tailored services
• Connect guests with the best in dining, entertainment, and local culture, using your expert knowledge and insider access
• Deliver exceptional service by anticipating guest needs and exceeding their expectations, ensuring every interaction is memorable
• Coordinate exclusive services such as private tours, transportation, spa appointments, and reservations at Michelin-starred restaurants or VIP events
• Collaborate with other hotel departments, including housekeeping, food and beverage, and management, to ensure every aspect of the guest experience is flawless
• Upsell premium experiences, services, and amenities, enhancing guest satisfaction while contributing to hotel revenue
• Ensure that every recommendation and service offered reflects the prestige and elegance of our hotels

REQUIRED QUALIFICATIONS

• A deep understanding of Napa Valley, including its renowned wineries, restaurants, cultural attractions, and unique experiences
• Familiarity with local events, festivals, and seasonal activities
• Strong connections within the Napa Valley community, including relationships with local wineries, restaurants, tour operators, and other service providers
• Ability to think quickly and creatively in response to guest inquiries, requests, or complaints, ensuring a seamless experience
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Ability to handle multiple tasks, prioritize effectively, and work under pressure
• Strong organizational and time-management skills
• Detail-oriented with a high degree of accuracy in work
• A positive, professional demeanor with excellent customer service skills

Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Estate Yountville is an equal opportunity employer.

(Minorities/Females/Disabled/Veterans)