NA Operations Adoption & Enablement Manager

Vantage Data Centers; Santa Clara (CA); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

Vantage Data Centers is actively seeking a Manager, Adoption & Enablement, NA Operations to lead adoption efforts for strategic initiatives across North America. This role ensures new processes, enterprise technologies, and AI-enabled capabilities are understood, adopted, and integrated into daily operations.

The ideal candidate combines strong change management with hands‑on execution, partnering with site leaders, PMO, product and process owners to drive readiness, engagement, and sustainable

Qualifications

• Five or more years of progressive experience in change management, adoption and enablement.
• Experience leading adoption and enablement for large‑scale, multi‑site enterprise technology implementations or transformations.
• Travel up to 15–20% is expected.
• Ability to translate complex changes into practical, role‑based enablement for operational or frontline audiences.

Responsibilities

• Lead adoption and enablement workstreams for assigned NA Operations initiatives, including enterprise technology implementations, AI-enabled capabilities, process standardization, operating model changes, and continuous improvement efforts.
• Assess stakeholder, role, process, and operational impacts to identify readiness gaps, adoption risks, dependencies, and barriers.
• Develop and execute integrated plans for stakeholder engagement, communications, learning, readiness, reinforcement, and sustainment.
• Equip sponsors and people leaders to communicate changes, address concerns, and reinforce expectations with their teams.
• Escalate material adoption and readiness risks with clear implications and recommended actions.
• Translate operational and technical changes into clear role expectations and practical guidance for affected employees.
• Develop or coordinate communications, leader toolkits, learning materials, job aids, engagement sessions, and reinforcement resources.
• Partner with operational leaders, subject matter experts, product and process owners, project teams, and technology partners to ensure enablement is accurate, relevant, and field‑informed.
• Establish and assess initiative‑level readiness criteria and coordinate adoption activities across pilot, rollout, stabilization, and sustainment.
• Gather stakeholder and user feedback to address barriers and improve rollout and enablement approaches.
• Foster readiness reviews, stakeholder discussions, and working sessions to build alignment and progress.

Skills

Change management

Communication

Execution

Coaching

Education

Bachelor's degree in business, organizational development, change management, or related field

Job description

Vantage Data Centers is actively seeking a Manager, Adoption & Enablement, NA Operations to lead adoption efforts for strategic initiatives across North America. This role ensures new processes, enterprise technologies, and AI-enabled capabilities are understood, adopted, and integrated into daily operations.

The ideal candidate combines strong change management with hands‑on execution, partnering with site leaders, PMO, product and process owners to drive readiness, engagement, and sustainable