NA Infrastructure Lead - IT Operations & Strategy

First Solar; Perrysburg (OH); On-site; USD 100,000 - 142,000; Full time

Job summary

First Solar is seeking an experienced IT Infrastructure Manager II to lead the North American infrastructure operations, ensuring reliable 24x7 support for enterprise and manufacturing environments. The role encompasses personnel leadership, vendor and budget management, and the development of strategies, policies, and roadmaps to align IT services with business goals.

You will collaborate with global IT teams and business leaders, monitor KPIs, drive continuous improvement, and ensure

Qualifications

• Bachelor’s degree in information technology or related field or equivalent years of work experience.
• Minimum 6 years of related work experience.
• 3 – 6 years of team lead or supervisory experience or 1 year of management experience
• Strong understanding of business operations and the alignment of IT services and infrastructure with organizational objectives.
• Proven expertise in enterprise networks, infrastructure, and end-user computing technologies, including hardware, software, and connectivity solutions.
• Experience developing and executing infrastructure, end-user computing, and mobility strategies and technology roadmaps.
• Ability to consult, advise, and support stakeholders at all levels of the organization while maintaining a professional, customer-focused approach.
• Experience establishing, monitoring, and managing Service Level Agreements (SLAs) and operational performance metrics.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Ability to assess current operational requirements and proactively plan for future business and technology needs.
• Strong analytical and critical-thinking skills with the ability to make sound technical and business decisions.
• Demonstrated leadership, supervisory, coaching, and team development capabilities.
• Proven ability to recruit, develop, engage, and retain high-performing employees.
• Knowledge of SOX compliance requirements, IT governance, and industry best practices.
• Ability to work effectively in a fast-paced, dynamic, and evolving environment.
• Working knowledge of ITIL principles and IT Service Management (ITSM) practices. ITIL certification is preferred.
• Ensures infrastructure services, systems, and processes comply with applicable regulations, corporate policies, security standards, and information management requirements.

Responsibilities

• Manages and oversees First Solar’s North American infrastructure environment, ensuring reliable and secure 24x7 operational support for enterprise business functions and manufacturing operations.
• Provides leadership, direction, and resource management for the Infrastructure Operations team, including remote staff, to deliver high-quality network services and support.
• Responsible for managing personnel, processes, vendor relationships, budgets, and operational performance.
• Establishes and executes infrastructure strategies, policies, and procedures that support business objectives and operational excellence.
• Collaborates with global IT teams, business stakeholders, and manufacturing leadership to meet service level targets, support project initiatives, and drive continuous improvement.
• Monitors and reports key performance indicators (KPIs) to measure effectiveness, identify opportunities for improvement, and ensure delivery of world-class network services.

Education

Bachelor’s degree in information technology or related field

Minimum 6 years of related work experience

Team lead or supervisory experience

Strong understanding of business operations alignment with IT services

Leadership and people management

Vendor relationships, budgets, and SLAs

IT governance and SOX compliance knowledge

ITIL and ITSM knowledge

Tools

Enterprise networks

End-user computing

Mobility strategies and roadmaps

Job description

First Solar is seeking an experienced IT Infrastructure Manager II to lead the North American infrastructure operations, ensuring reliable 24x7 support for enterprise and manufacturing environments. The role encompasses personnel leadership, vendor and budget management, and the development of strategies, policies, and roadmaps to align IT services with business goals.

You will collaborate with global IT teams and business leaders, monitor KPIs, drive continuous improvement, and ensure