NA Business Operations Leader — Partner Success & Growth

Wise; Austin (TX); Hybrid; USD 210,000 - 280,000; Full time

Job summary

Wise, a global technology company enabling seamless cross-border money movement, seeks a Head of Business Operations in Austin. You will lead the regional servicing and operations strategy, partnering with cross-functional teams to scale partner success and KPIs.

This senior role demands data-driven leadership, hands-on execution, and the ability to translate partner needs into scalable operating models. You will work in a hybrid setup in Austin, collaborating across customer success, servicing,

Qualifications

• 5+ years leading operations in fintech, payments, or tech.
• Senior leadership in operations with cross-functional teams.
• Customer-centric, entrepreneurial and hands-on.
• Data-driven with SQL and Python experience.
• Fluent with analytics dashboards and KPI tracking.
• Ability to translate partner needs into servicing models and long-term plans.

Responsibilities

• Own servicing and operational KPIs for the region.
• Lead partner success and ensure KPIs/SLAs stay green.
• Influence regional teams to be high-performing and accountable.
• Balance long-term strategy with day-to-day execution across functions.

Skills

Data analysis

SQL

Python

Dashboards

KPI tracking

Leadership

Operations management

Tools

Python

SQL

Job description

Wise, a global technology company enabling seamless cross-border money movement, seeks a Head of Business Operations in Austin. You will lead the regional servicing and operations strategy, partnering with cross-functional teams to scale partner success and KPIs.

This senior role demands data-driven leadership, hands-on execution, and the ability to translate partner needs into scalable operating models. You will work in a hybrid setup in Austin, collaborating across customer success, servicing,