Mystery Shopper

TSMG Holding; Nuremberg (PA); On-site; USD 20,664 - 34,440; Full time

Job summary

TSMG Holding is seeking Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of dining and hospitality interactions.

You will discretely observe service, document details, and photograph key moments during the stay, including check-in, dining, and room service. Ensuring timely reports will be essential, with receipts submitted for reimbursement.

Qualifications

• Excellent observation and reporting skills.
• Ability to act naturally and discreetly while evaluating services.
• Reliable internet access and ability to submit reports on time.

Responsibilities

• Evaluate the full guest experience at hotel locations, including check-in, dining, and public areas.
• Dine with at least one additional person during the stay and take photos as appropriate.
• Discreetly observe staff behavior, service quality, and professionalism and report findings.

Skills

Observation skills

Reporting skills

Job description

Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

• Book a standard room (room-only rate) through the hotel’s official website


• For Netherlands locations, bookings must be made by phone, and the call must be recorded


• Complete a Dinner, Bed & Breakfast mystery-shopping stay


• Evaluate key stages of the guest experience including:




• Check-in process


• Bar service


• Dinner in the restaurant


• Room service dessert


• Breakfast


• Public facilities and overall atmosphere




• Dine with at least one additional person during the stay


• Discreetly observe staff behavior, service quality, and professionalism


• Mention a pretend allergy during interactions to evaluate how staff handle guest requests


• Avoid accepting complimentary upgrades


• Take photos throughout the visit

Reporting Requirements

• Keep all itemised receipts for the room, bar, and restaurant purchases


• Submit a detailed report with photos after the stay


• Upload receipts to receive reimbursement

Requirements

• Excellent observation and reporting skills


• Ability to act naturally and discreetly while evaluating services


• Reliable internet access and ability to submit reports on time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.