Hospitality Mystery Shopper: Overnight Guest Evaluator

TSMG Holding; Nuremberg (PA); On-site; USD 20,664 - 34,440; Full time

Job summary

TSMG Holding is seeking Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of dining and hospitality interactions.

You will discretely observe service, document details, and photograph key moments during the stay, including check-in, dining, and room service. Ensuring timely reports will be essential, with receipts submitted for reimbursement.

Qualifications

• Excellent observation and reporting skills.
• Ability to act naturally and discreetly while evaluating services.
• Reliable internet access and ability to submit reports on time.

Responsibilities

• Evaluate the full guest experience at hotel locations, including check-in, dining, and public areas.
• Dine with at least one additional person during the stay and take photos as appropriate.
• Discreetly observe staff behavior, service quality, and professionalism and report findings.

Skills

Observation skills

Reporting skills

Job description

TSMG Holding is seeking Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of dining and hospitality interactions.

You will discretely observe service, document details, and photograph key moments during the stay, including check-in, dining, and room service. Ensuring timely reports will be essential, with receipts submitted for reimbursement.