Mystery Shopper

TSMG; City of Rome (NY); On-site; USD 20,664 - 34,440; Part time

Job summary

A market research company in the City of Rome is seeking detail-oriented Mystery Shoppers to evaluate customer experience at luxury spas. The role involves assessing service quality, professionalism, and overall guest experience during treatment visits. Candidates should possess strong attention to detail, observation skills, and the ability to submit detailed evaluation reports with supportive evidence. This is a unique opportunity to participate in customer service analysis in the spa industry.

Qualifications

• Strong attention to detail and observation skills.
• Ability to follow instructions and remain discreet during the visit.
• Reliable internet access to complete reports.
• Ability to take clear photos.

Responsibilities

• Review the spa’s website before the visit.
• Make a telephone enquiry and booking for a standard treatment.
• Observe the waiting area and reception environment.
• Allow staff to assess your needs during the visit.
• Take clear photos during the visit.

Skills

Attention to detail

Observation skills

Discretion

Reliability

Job description

Project Overview

We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit.

Key Responsibilities

• Review the spa’s website before the visit to understand available services and booking options.
• Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes).
• Arrive at the spa early and observe the waiting area and reception environment.
• During the visit, allow staff to assess your needs and recommend treatments, rather than requesting a specific service immediately.
• Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names).
• Observe service quality, professionalism, and overall guest experience throughout the visit.
• Take clear photos during the visit where appropriate.
• Keep the receipt for reimbursement.

Reporting Requirements

• Submit a detailed evaluation report within 24 hours after the visit.
• Upload photos and the purchase receipt in order to receive reimbursement.

Requirements

• Strong attention to detail and observation skills.
• Ability to follow instructions and remain discreet during the visit.
• Reliable internet access to complete reports.
• Ability to take clear photos.