Mystery Shopper

TSMG Holding; Como (MO); On-site; USD 28,000 - 41,000; Full time

Job summary

TSMG Holding is seeking detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The role involves assessing service quality, staff professionalism, and overall guest experience during a standard treatment visit.

Responsibilities include researching services, booking a facial or massage, observing the spa environment, discreetly identifying staff, and submitting a detailed report with photos within 24 hours for reimbursement.

Qualifications

• Must have strong attention to detail and observation skills.
• Ability to follow instructions and remain discreet during the visit.
• Reliable internet access to complete reports.
• Ability to take clear photos when appropriate.

Responsibilities

• Review the spa’s website before the visit to understand available services and booking options.
• Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes).
• Arrive at the spa early and observe the waiting area and reception environment.
• During the visit, allow staff to assess your needs and recommend treatments, rather than requesting a specific service immediately.
• Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names).
• Observe service quality, professionalism, and overall guest experience throughout the visit.
• Take clear photos during the visit where appropriate.
• Keep the receipt for reimbursement.

Skills

Attention to detail

Discretion

Reliable internet

Photo taking

Job description

Project Overview

We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit.

Project Overview

We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit.

Key Responsibilities

• Review the spa’s website before the visit to understand available services and booking options
• Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes)
• Arrive at the spa early and observe the waiting area and reception environment
• During the visit, allow staff to assess your needs and recommend treatments, rather than requesting a specific service immediately
• Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names)
• Observe service quality, professionalism, and overall guest experience throughout the visit
• Take clear photos during the visit where appropriate
• Keep the receipt for reimbursement

Reporting Requirements

• Submit a detailed evaluation report within 24 hours after the visit
• Upload photos and the purchase receipt in order to receive reimbursement

Requirements

• Strong attention to detail and observation skills
• Ability to follow instructions and remain discreet during the visit
• Reliable internet access to complete reports
• Ability to take clear photos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.