MyChart Help Desk Specialist, PRN

Montgomery College; Cape Girardeau (MO); On-site; USD 25,000 - 36,000; Part time

Job summary

Saint Francis Healthcare System is seeking a MyChart Help Desk Specialist who will provide technical support and customer service for patients and healthcare providers using the MyChart portal. The role focuses on resolving account access and functionality issues to ensure a smooth digital healthcare experience.

The ideal candidate has 1+ year in a help desk or healthcare IT setting, familiarity with Epic Systems and MyChart, and prefers bilingual individuals.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1+ year of experience in a help desk, customer service, or healthcare IT role.
• Familiarity with Epic Systems and MyChart preferred.
• Bilingual abilities preferred (Spanish, Mandarin, etc.).
• Understanding of HIPAA and patient privacy regulations preferred.

Responsibilities

• Provide technical support and customer service for patients and healthcare providers using the MyChart patient portal.
• Ensure timely resolution of issues related to account access, functionality, and general usage of the MyChart system.
• Contribute to a seamless digital healthcare experience through accurate troubleshooting and communication.

Skills

Help desk

Customer service

Healthcare IT

Epic Systems

MyChart

Bilingual

HIPAA knowledge

Healthcare setting experience

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Help desk software

Job description

Current Saint Francis Colleagues - Please click HERE to login and apply.JOB SUMMARYThe MyChart Help Desk Specialist provides technical support and customer service for patients and healthcare providers using the MyChart patient portal. This role ensures timely resolution of issues related to account access, functionality, and general usage of the MyChart system, contributing to a seamless digital healthcare experience.JOB DETAILS AND REQUIREMENTSTime Type: PRN, As NeededTypical Hours: Monday - Friday, 7:00am to 3:30pm or 8:00am to 5:30pmEducationHigh school diploma or equivalent required; associate or bachelor’s degree- preferredLicense/CertificationsN/AExperience1+ years of experience in a help desk, customer service, or healthcare IT role- requiredFamiliarity with Epic Systems and MyChart- preferredBilingual (Spanish, Mandarin, etc.)- preferredExperience in a healthcare setting- preferredUnderstanding of HIPAA and patient privacy regulations- preferredADDITIONAL INFORMATIONWhy Work at Saint Francis?Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience.Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it’s a powerful economic anchor for the communities it serves.You’ll find more than 50 specialties, the region’s only Level III Emergency and Trauma Center, and southeast Missouri’s first Level III NICU. The system’s employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area’s primary care providers.A Mission That MattersAt Saint Francis, you’re not just doing a job - you’re part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.MissionTo provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.VisionTo be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.Values You Can Feel Every DayIntegrity: Doing what’s right, even when no one is watchingStewardship: Managing resources wisely for the futureFaith: Believing in a purpose greater than ourselvesHope: Lifting up those who feel discouragedJoy: Serving others with a grateful, happy heartCompassion: Seeing others through Christ's eyesExcellence: Always striving to be the bestDignity: Respecting human life from beginning to endIf You’re Looking to Make a True Impact…Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.Total RewardsOur most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire dateSaint Francis Medical Services DiscountEarned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibilityRetirement benefits including SFHS immediate matchingEducation Assistance benefits up to $5,000 per calendar year for one year of service after graduationOther benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage AccessTo learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/.Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at [e-mail].