MyChart Help Desk Specialist, PRN

Saint Francis Healthcare System; Cape Girardeau (MO); On-site; USD 28,000 - 39,000; Part time

Job summary

Saint Francis Healthcare System seeks a MyChart Help Desk Specialist to provide technical support and customer service for patients and providers using the MyChart portal, ensuring timely resolution of access, functionality, and usage issues for a seamless digital healthcare experience. This PRN role supports typical hours Monday–Friday, 7:00am–3:30pm or 8:00am–5:30pm.

A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.

Qualifications

• 1+ years of experience in a help desk, customer service, or healthcare IT role.
• Familiarity with Epic Systems and MyChart preferred.
• Bilingual (Spanish, Mandarin, etc.) preferred.
• Experience in a healthcare setting preferred.
• Understanding of HIPAA and patient privacy regulations preferred.

Skills

Help desk

Customer service

Healthcare IT

Bilingual

HIPAA

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Epic Systems

MyChart

Job description

Job Summary

The MyChart Help Desk Specialist provides technical support and customer service for patients and healthcare providers using the MyChart patient portal. This role ensures timely resolution of issues related to account access, functionality, and general usage of the MyChart system, contributing to a seamless digital healthcare experience.

Job Details And Requirements

Time Type: PRN, As Needed

Typical Hours: Monday - Friday, 7:00am to 3:30pm or 8:00am to 5:30pm

Education

• High school diploma or equivalent required; associate or bachelor’s degree- preferred

License/Certifications

• N/A

Experience

• 1+ years of experience in a help desk, customer service, or healthcare IT role- required
• Familiarity with Epic Systems and MyChart- preferred
• Bilingual (Spanish, Mandarin, etc.)- preferred
• Experience in a healthcare setting- preferred
• Understanding of HIPAA and patient privacy regulations- preferred

Additional Information

Why Work at Saint Francis?

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it’s a powerful economic anchor for the communities it serves.

You’ll find more than 50 specialties, the region’s only Level III Emergency and Trauma Center, and southeast Missouri’s first Level III NICU. The system’s employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area’s primary care providers.

A Mission That Matters At Saint Francis, you’re not just doing a job - you’re part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day

• Integrity: Doing what’s right, even when no one is watching
• Stewardship: Managing resources wisely for the future
• Faith: Believing in a purpose greater than ourselves
• Hope: Lifting up those who feel discouraged
• Joy: Serving others with a grateful, happy heart
• Compassion: Seeing others through Christ's eyes
• Excellence: Always striving to be the best
• Dignity: Respecting human life from beginning to end

If You’re Looking to Make a True Impact… Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.

Total Rewards Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
• Retirement benefits including SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/.

Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at [e-mail].