MyChart Application Analyst II

RWJBarnabas Health; West Orange (NJ); On-site; USD 91,472 - 129,204; Full time

Benefits offered by this job

Paid Time Off

Medical insurance

Dental & Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care FSA

Wellness Programs

Voluntary Benefits

Discounts through partners

Job summary

RWJBarnabas Health is seeking an Applications Analyst II in West Orange, NJ to design and build our designated application workflows, configure system settings, and support go‑live activities.

You will collaborate with IT&S Patient Access, perform testing, document outcomes, provide on‑call support, and contribute to ongoing maintenance while working with minimal supervision.

Qualifications

• Education: Bachelor’s degree or equivalent years of relevant work experience.
• Experience: 3+ years of prior system build experience; support the application; work with the specified customer base; ability to work with moderate supervision.
• Licenses & Certifications: Epic Cadence & Prelude certification required; Referrals/MyChart preferred.

Responsibilities

• Execute Application Design and Build: design and build the related application and configure workflows.
• Application Support: provide go-live and on-call support post go-live.
• Documentation and Communication: maintain tickets, decisions, risks, and governance artifacts.
• Project Management: suggest process improvements and manage changes per version upgrades.
• Perform other duties as assigned.

Skills

Adaptability

Critical thinking

Dependability

Initiative

Interpersonal skills

Learning

Listening

Problem solving

Resilience

Education

Bachelor’s degree or equivalent years of relevant work experience

Job description

Job Title

Application Analyst II

Department

IT&S Patient Access

Location

95 Old Short Hills Road, West Orange, NJ 07052

Pay Range

$91,472.00 - $129,204.00 per year

Job Overview

The Application Analyst II is primarily responsible for supporting the design and build of the designated application. They oversee the overall build of workflows, system configurations, change documentation, and operational support. The analyst works independently with minimal supervision, handles installation, upgrades, and configuration of the application, coordinates customer support activities, creates and executes test scripts, and documents outcomes. They address customer or build issues, recommend mitigation plans, and provide on‑call support through go‑live and ongoing maintenance.

Qualifications

• Education: Preferred Bachelor’s degree or equivalent years of relevant work experience.
• Experience: Preferred 3+ years of prior system build experience; demonstrated ability to support the application; previous experience with the specified customer base; ability to work with moderate supervision.
• Licenses & Certifications: Minimum certification in the specified application; Epic Cadence & Prelude certified required (Referrals and/or MyChart preferred).

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end‑user business needs.
• Critical thinking: the ability and willingness to see things in an open‑minded way and examine an idea or concept from many angles.
• Dependability: the ability and willingness to take ownership of work activities and ensure they are completed accurately, efficiently, and timely, with strong organizational skills.
• Initiative: the ability and willingness to recognize assignments or tasks that need completion, seek additional assignments, and help others.
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts, and to establish effective relationships with Epic counterparts.
• Learning: the ability and willingness to learn new software and systems.
• Listening: listening attentively, ensuring accurate understanding, holding responses until the person has finished, and repeating information for clarity.
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem’s cause, develop a course of action, and prevent recurrence.
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high performance when faced with stressful work and time pressures.

Responsibilities

• Executing Application Design and Build: design and build the related application, optimize design with Operations, utilize best‑practice resources, review foundations and operational requests, participate in unit and integrated testing, build data fields, screens, templates, and customer‑defined functionality, collaborate with training, follow build standards, maintain environment synchronization, act as a Level 1 analyst resource, and assist with Change Readiness demos and documentation.
• Application Support: provide go‑live support, on‑call support post go‑live, represent the application in Integrated Area Workgroups, maintain knowledge of the subject matter, work with customers and informatics on enhancement requests, support continuous documentation, share knowledge with analysts, validate work from newer analysts.
• Documentation and Communication: maintain ticket communication, contact customers on resolution, log decisions and risks, support governance and business case development, maintain version control, supervise basic issues, escalations, and present oral and written communication to the project team.
• Project Management: recommend process improvements, assist in future state material development, follow issue identification and resolution, adhere to change control processes, collaborate across teams and operational staff, develop test scripts for new systems, and comply with version upgrades and system modifications.
• Perform other duties as assigned.

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer.