Application Analyst III

RWJBarnabas Health; Short Hills (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through our Partners

Job summary

A leading healthcare organization in Short Hills, NJ, is looking for an Application Analyst III. The role involves supporting the design and build of applications, creating and executing test scripts, and providing go-live support. The ideal candidate will have over 5 years of system build experience, a degree, and strong problem-solving skills. This position offers benefits such as medical, dental, and retirement plans, as well as paid time off and other perks.

Qualifications

• Preferred: Bachelor's degree in a relevant field or equivalent work experience.
• Minimum: Associate's degree with four years of relevant experience.
• 5+ years prior system build experience preferred.

Responsibilities

• Support the design and build of the application with minimal supervision.
• Provide application support during go-live and post-implementation.
• Document key decisions, issues, and risks during builds.

Skills

Adaptability/flexibility

Critical thinking

Dependability

Detail-oriented

Initiative

Interpersonal skills

Learning

Listening

Problem Solving

Resilience

Education

Bachelor’s degree or equivalent years of relevant work experience

Associate’s degree with four or more years of relevant work experience

Job description

Job Overview

The Application Analyst III is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self‑directed and work with minimal supervision and are a knowledge resource for Application Analysts I & II. The Application Analyst III is responsible for the installation, upgrades and the configuration of the application. The Application Analyst III assists in the coordination of customer support activities. The Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base. The Application Analyst III also provides on‑call support for the application through go‑live and ongoing maintenance period.

Responsibilities

• Executing Application Design and Build: participation of ITAM applications, coordination with ServiceNow Team, utilization of external resources for best practice builds and solutions, thorough review of all Foundation Build and operational requested content and workflows for ITAM applications, investigation, documentation, and evaluation of current state workflows, offer technology solutions for workflow enhancements, collaborate with training team, oversee analysis of necessary ITAM application modifications.
• Works with minimal supervision to accomplish tasks and objectives. Acts as a resource for Application Analyst I & II by coaching, and developing ITAM Analysts to ensure accurate asset data, strong governance practices, and consistent execution of ITAM processes across all assigned sites. Support the development of Change Readiness demonstrations and documentation.
• Application Support: Provides high level go‑live and post implementation support for ITAM applications, including advanced functionality, integrations, and downstream impacts; serves as the primary ITAM application representative in Integrated Area Workgroups; demonstrates deep subject matter expertise across ITAM domains (asset lifecycle management, compliance, reconciliation, reporting); partners with customers and technical teams to define, refine, and prioritize enhancement requirements; owns and maintains continuous documentation of system configurations, enhancements, and ITAM policy and process updates; leads investigation and resolution of complex ITAM issues and audit findings, including root cause analysis and corrective action planning; proactively identifies problems and opportunities within scope, drives resolution without requiring escalation when appropriate; acts as a knowledge resource and preceptor for ITAM staff; reviews and validates work performed by newly certified analysts and Level 1 and Level 2 analysts; maintains awareness of industry trends, ITAM tooling enhancements, and emerging risks; assesses potential impact to the enterprise and recommends actions.
• Documentation and Communication: Ensures strict adherence to ITAM policies, procedures, and governance standards; enforces procedures for managing offline, non‑networked, and sensitive assets; communicates directly with customers regarding ticket status, resolution outcomes, and constraints; documents key decisions, issues, and risks in designated trackers during system builds and project initiatives; supports application and data governance activities; maintains version control for workflows, decision logs, and issue/risk trackers; oversees resolution of routine issues and roadblocks, escalates complex or high‑risk items; provides timely and clear communication to management; delivers clear, concise oral and written communications to project teams and stakeholders.

Qualifications

• Education: Preferred – Bachelor’s degree or equivalent years of relevant work experience. Minimum – Associate’s degree with four or more years of relevant work experience.
• Work Experience: Preferred 5+ years prior system build experience; demonstrated ability to support and develop the application and mentor others; prior experience working with specified customer base; ability to handle moderate complexity of work with minimal supervision.
• Licenses and Certifications: Minimum – Certification in specified application as applicable. Applicant expected to maintain certification as current by completing New Version Training (NVT). For certain clinical applications, clinical licensure is preferred or may be required.

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end‑user business needs.
• Critical thinking: willingness to see things in an open‑minded way and examine an idea or concept from as many angles as possible.
• Dependability: willingness to take ownership of work activities and ensure they are completed accurately, efficiently, and timely.
• Detail‑oriented with strong organizational skills; able to function effectively in a fast‑paced environment; meeting deadlines.
• Initiative: to recognize assignments or tasks that need completion, to seek out additional assignments or tasks, and to help others.
• Interpersonal skills: ability to communicate information clearly and concisely with project leadership and subject matter experts; ability to gain trust and establish effective relationships with Epic counterparts.
• Learning: willingness to learn new software and systems.
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy.
• Problem Solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
• Resilience: perseverance in difficult situations, overcoming obstacles, and reaching high levels of performance when faced with stressful work situations and time pressures.
• Perform other duties as assigned.

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer. RWJBarnabas Health is an Equal Opportunity Employer.