Integration Analyst

RWJBarnabas Health; West Orange (NJ); On-site; USD 75,587 - 106,787; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & AD&D Insurance

Tuition Reimbursement

Wellness Programs

Discounts

Job summary

RWJBarnabas Health is seeking an Integration Analyst for the Barnabas Health Medical Group in West Orange, NJ. The role focuses on optimizing scheduling workflows, coordinating with clinical stakeholders, and driving Epic-related changes with IT, including training material development and user validation.

The position is salaried, daytime shift, and located at 95 Old Short Hills Road, West Orange, NJ. A strong background in patient access and Epic Cadence certification is expected.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or related field.
• Minimum one year in customer service.
• Minimum one year experience in healthcare with emphasis in appointment scheduling.
• Epic Cadence Certification.

Responsibilities

• Be the SME in scheduling workflow representing the business to optimize centralized access services using technologies such as Epic advanced decision tree logic, Epic CRM, scheduling templates and protocols.
• Partner with clinical stakeholders to identify and mitigate scheduling issues or barriers to access and design solutions.
• Facilitate all patient access Epic related changes with IT to provide timelines and go-live/change management support.
• Act as liaison between business units, IT and front-end users; schedule and facilitate all business requirement sessions and create operational workflows for assigned projects.
• Create and facilitate training materials, user training/validation, and provide general access contact center support for process changes.

Skills

Scheduling workflow

Stakeholder collaboration

Data analysis

Problem solving

Training material creation

Requirements gathering

Education

Bachelor’s Degree in Business Administration or related field

Tools

Epic CRM

Scheduling software

Job description

Req #: 0000259068

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Patient Access Services

Pay Range: $75,587.00 - $106,787.00 per year

Location: 95 OLD SHORT HILLS ROAD, WEST ORANGE, NJ 07052

Job Title: Integration Analyst

Location: Barnabas Health Medical Group

Department Name: Patient Access Services

Req #: 0000259068

Status: Salaried

Shift: Day

Pay Range: $75,587.00 - $106,787.00 per year

Pay Transparency

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day as a Change Integration Analyst may include:

• Serving as the subject matter expert in scheduling workflow representing the business to continuously optimize centralized access services through the use of technologies such as: Epic advanced decision tree logic, Epic CRM application and clinical message routing, physician and resource schedule templates, scheduling instructions and protocols, and other scheduler reference tools.
• Partnering with key clinical stakeholders to identify and proactively mitigate scheduling issues or barriers to access, designs and implements solutions.
• Facilitating all patient access Epic related changes with IT to provide structured timelines and oversight for go-live or change management support for scheduling contact centers.
• Acting as the liaison between the business units, IT, and front-end users, scheduling and facilitating all business requirement sessions as well as creating operational workflows that encompass all areas of the assigned project.
• Analyst will also be tasked with creating and facilitating items such as training material creation, user training or validation, as well as general access contact center support for any change of process.

This Role Might Be For You If You

• Attendance/Punctuality - Adheres to assigned work schedule; ensures work responsibilities are covered when absent; arrives to meetings on time
• Knowledge and understanding of related Information Technology needs,
• Possess strong problem-solving skills to help find creative solutions to access barriers or stakeholder needs, committed to patient centric best practice solutions.
• Have Knowledge of project management tools for task tracking and team collaboration efforts
• Can translate business needs into technical work
• Can demonstrate excellent planning, problem solving, analysis, documentation, presentation, and organizational skills
• Enjoy analyzing and interpreting data, processes needs based on limited information; organize work and resources; define problems and solutions, prioritize work load; make recommendations; manage time effectively, plan and implement objectives effectively,
• Have the ability to deal effectively with various personality types, leadership levels, and elicit support from other department areas, vendors, and leadership,
• Can think critically; work independently; manage multiple assignments; compose written material; work well under pressure; recall information with accuracy; and pay close attention to detail,

To Be Considered For The Role, You Must

• Have a Bachelor’s Degree in Business Administration, Computer Science, or related field
• Have a minimum one year in a customer service
• Have a minimum one year experience in healthcare with emphasis in appointment scheduling,
• Have an Epic Candence Certification

Why You'll Love Working With Us

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer