Music School Front Desk & Student Experience Coordinator

The Musicians Learning Center; Raleigh (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonuses based on performance

Paid time off

Training & development

Job summary

The Musicians Learning Center in Raleigh, NC is hiring a Music School Customer Experience Coordinator to welcome students and families and ensure a warm, professional front office. You will answer phones, assist with scheduling, registrations, payments, and account needs, and collaborate with teachers to keep our school running smoothly.

The role emphasizes exceptional service, organization, and teamwork in a busy environment.

Qualifications

• Friendly and organized team member with strong customer service skills.
• Excellent phone and computer skills.
• Attention to detail and ability to stay organized in a busy environment.
• Ability to multitask, be a team player, and maintain professionalism.

Responsibilities

• Welcoming students and families and providing exceptional customer service
• Answering phones and responding to questions from parents and students
• Helping families with scheduling, registration, payments, and account needs
• Using computers and school management systems to maintain accurate information
• Communicating with teachers and other members of our team
• Helping solve problems and finding solutions for students and families
• Completing administrative tasks accurately and efficiently
• Keeping our front-office environment organized, welcoming, and professional
• Working as part of a team to help our school meet its goals

Skills

Customer service

Phone skills

Attention to detail

Multitasking

Teamwork

Professionalism

Communication

Job description

The Musicians Learning Center in Raleigh, NC is hiring a Music School Customer Experience Coordinator to welcome students and families and ensure a warm, professional front office. You will answer phones, assist with scheduling, registrations, payments, and account needs, and collaborate with teachers to keep our school running smoothly.

The role emphasizes exceptional service, organization, and teamwork in a busy environment.