Music Retail Lead: Customer Experience & Coaching

The Guitar Center Company; Chicago (IL); On-site; USD 58,630,656 - 73,307,606; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Employee discount program

Tuition reimbursement

Paid time off

Gig leave

Job summary

Guitar Center in Chicago is seeking a Lead Customer Service Associate to deliver exceptional customer experiences on the sales floor and guide fellow associates. The role emphasizes coaching, collaboration, and maintaining strong sales performance while merchandising inventory.

Requirements include 2+ years of experience, ability to lift up to 50lbs, and proficiency with Microsoft Office. Preference for familiarity with Guitar Center systems.

Qualifications

• 2+ years of relevant work experience.
• Must be able to lift up to 50lbs.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Preference: Familiarity with Guitar Center retail systems and processes.

Responsibilities

• Provide sales guidance to associates on the sales floor.
• Manage customer interaction and maintain a strong sales presence to ensure excellent service.
• Learning and continuing education to hone product, sales, and leadership skills.
• Assist with store readiness (replenish displays, fix gaps, ensure displays are functional).
• Lead the floor by example and drive sales productivity and behaviors.
• Ensure price updates are executed and POP standards are maintained.

Skills

Customer focus

Coaching

Collaboration

Initiative

Interpersonal communication

Organizational skills

Selling

Technology skills

Tools

Microsoft Office

Job description

Guitar Center in Chicago is seeking a Lead Customer Service Associate to deliver exceptional customer experiences on the sales floor and guide fellow associates. The role emphasizes coaching, collaboration, and maintaining strong sales performance while merchandising inventory.

Requirements include 2+ years of experience, ability to lift up to 50lbs, and proficiency with Microsoft Office. Preference for familiarity with Guitar Center systems.